Avoid getting scammed by sites claiming "Your iPhone Has Been Hacked"

Also Known As: "Your iPhone Has Been Hacked" pop-up
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove "Your iPhone Has Been Hacked" from Mac?

What is "Your iPhone Has Been Hacked"?

"Your iPhone Has Been Hacked" is a scam promoted by deceptive websites. As the title implies, the scheme claims that users' devices have been compromised and were accessed without authorization. "Your iPhone Has Been Hacked" promotes other scams, which endorse untrustworthy and possibly malicious software. Typically, users access deceptive webpages via redirects caused by intrusive adverts or by PUAs (Potentially Unwanted Applications), already infiltrated into the system. These apps do not need express user consent to be installed onto their devices.

Your iPhone Has Been Hacked scam

When a site running this scheme is accessed, it presents visitors with a pop-up window. The text presented in the pop-up, states that users' iPhone has been hacked. Therefore, their actions are supposedly being tracked by cyber criminals. The scam informs users that they need to take immediate action. Once this window is closed, users are presented with various other scams that promote fake anti-virus software, adware, browser hijackers and other PUAs. However, it is not unlikely that the schemes may endorse trojans, ransomware, cryptominers and other malware. Therefore, trusting "Your iPhone Has Been Hacked" and the scams it promotes - can result in system infections, financial losses, serious privacy issues and even identity theft. Additionally, users should note that no website can actually detect threats present on a device; hence, any that make such claims are scams.

Aside from force-opening deceptive/scam, sale-oriented, rogue, compromised and malicious sites, PUAs can have other/additional abilities. They can run intrusive advertisement campaigns. These ads diminish the browsing experience. Furthermore, once clicked on - they redirect to untrustworthy/malicious websites and some can even stealthily download/install unwanted software. Other types of PUAs can hijack browsers by making modifications to their settings and restricting/denying access to them - in order to promote illegitimate search engines. The latter are rarely capable of providing search results, so they redirect to Yahoo, Google, Bing and other legitimate search engines. Most PUAs can track data. They can monitor browsing activity (URLs visited, pages viewed, search queries typed, etc.) and gather personal information extracted from it (IP addresses, geolocations and other details). This vulnerable data is often shared with third parties (potentially, cyber criminals), intent on misusing it for profit. To ensure device integrity and user safety, all suspect applications and browser extensions/plug-ins must be removed without delay.

Threat Summary:
Name "Your iPhone Has Been Hacked" pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim Scam claims users' iPhones have been hacked
Promoted Unwanted Application Scam promotes various dubious apps
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
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"Apple Rewards Program", "(3) Viruses has been detected", "Your Apple iPhone is severely damaged by 19 viruses!" and "Your Apple iPhone is severely damaged by (6) viruses!" are a few examples of other scams targeting iPhone users. Online schemes can use various scam models. Popular models include (but are not limited to): alerts that the device is infected or at risk, notifications concerning outdated or missing software, fake prize giveaways, ludicrous deals, etc. Regardless of what these scams state, request, offer or demand, the end-goal is the same - to generate revenue for their designers. Therefore, users are advised to exercise caution when browsing.

How did potentially unwanted applications install on my computer?

Some PUAs have "official" download webpages, which are often promoted by deceptive/scam sites. These apps can also be downloaded/installed alongside other software. "Bundling" is the term used to define this false marketing method of pre-packing ordinary products with unwanted or malicious additions. Rushed download/installation processes (e.g. ignored terms, skipped steps, etc.) - increase the risk of inadvertently allowing bundled content into the system. Intrusive ads proliferate PUAs as well. Upon being clicked, they can execute scripts designed to download/install PUAs without user permission.

How to avoid installation of potentially unwanted applications?

All products should be researched before download/installation. It is recommended to always use official and verified download channels. Unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders - commonly offer deceptive and/or bundled content; therefore, they are advised against use. When downloading/installing, it is important to read terms, study all possible options, use the "Custom/Advanced" settings and opt-out from supplementary apps, tools, features, and so on. Intrusive adverts typically appear legitimate and harmless, however they redirect to highly questionable pages (e.g. gambling, pornography, adult-dating and others). Should users experience such advertisements/redirects, they must check the system and immediately remove all dubious applications and/or browser extensions/plug-ins from it. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the "Your iPhone Has Been Hacked" scam:

Your iPhone Has Been Hacked

 

All your actions on the device are tracked by a hacker.

 

Immediate Action Is Required!

 

Close

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "your iphone has been hacked" pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Your iPhone Has Been Hacked" pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "your iphone has been hacked" pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "your iphone has been hacked" pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "your iphone has been hacked" pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Your iPhone Has Been Hacked pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Your iPhone Has Been Hacked" pop-up on your mobile device.
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