Gyga ransomware removal instructions
What is Gyga ransomware?
Gyga is a piece of malicious software, belonging to the Dharma ransomware family. This malware is designed to encrypt data and demand payment for the decryption. During the encryption process, the files are retitled following this pattern: original filename, unique ID assigned to the victim, cyber criminals' email address and the ".gyga" extension. For example, a file like "1.jpg" would appear as something similar to "1.jpg.id-1E857D00.[email@example.com].gyga" - following encryption. After this process is complete, a pop-up window is displayed and "FILES ENCRYPTED.txt" is created - which contain ransom notes.
The text presented in "FILES ENCRYPTED.txt" states that all of the victims' data has been locked. To recover it, users are to establish contact (via email) with the cyber criminals behind the attack. The message in the pop-up window provides more information concerning the infection. It clarifies that the files have been encrypted. Should victims fail to receive a response from the criminals within 12 hours after writing, they are instructed to use the secondary email address. The note ends with warnings, alerting users that renaming the affected files and/or attempting to to decrypt them with third party recovery tools - can lead to permanent data loss. Unfortunately, in many cases of ransomware infections, decryption is impossible without interference of the cyber criminals responsible. It might be, if the malicious program is still in development and/or has flaws (bugs). Whatever the case, it is strongly advised against communicating with and/or meeting the demands of criminals. Since often, despite paying - victims do not receive the promised decryption tools/software. Therefore, their data remains encrypted and they experience financial loss. Removing Gyga ransomware will prevent it from further encryptions. However, removal will not restore already compromised data. The sole solution is recovering the files form a backup, if one was created prior to the infection and was stored in a different location.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Zida, Lxhlp and .java are a few examples of other ransomware-type programs. They are designed to encrypt data and demand ransoms for the decryption tools/software. There are several key differences in-between these programs/infections - the cryptographic algorithms they use (symmetric or asymmetric) and size of the demanded payment. The latter tend to range from three to four digit sums (in USD). Typically, cyber criminals demand the ransoms to be paid in digital currencies (mainly, cryptocurrencies), due to transactions of them being difficult/impossible to trace. To ensure data safety, it is highly recommended to keep backups in remote servers and/or unplugged storage devices. It is best to store backups in multiple different locations.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.gyga (files are also appended with a unique ID and the cyber criminals' email address)|
|Ransom Demanding Message||Text presented in the pop-up window and FILES ENCRYPTED.txt|
|Cyber Criminal Contactfirstname.lastname@example.org and email@example.com|
|Detection Names||Avast (Win32:RansomX-gen [Ransom]), BitDefender (Trojan.Ransom.Crysis.E), ESET-NOD32 (A Variant Of Win32/Filecoder.Crysis.P), Kaspersky (Trojan-Ransom.Win32.Crusis.to), Full List Of Detections (VirusTotal)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
How to protect yourself from ransomware infections?
Suspicious and/or irrelevant emails must not be opened, especially any links or files present in them - as that can result in a system infection. Only official and verified download sources should be used. Additionally, all products should always be activated and updated with tools/functions provided by genuine developers. Illegal activation ("cracking") tools and third party updaters must not be used, as they commonly proliferate malware. To protect device integrity and user safety, it is crucial to have a dependable anti-virus/anti-spyware suite installed and kept up-to-date. This software has to be used to perform regular system scans and to remove detected/potential threats. If your computer is already infected with Gyga, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.
Text presented in Gyga ransomware's pop-up window:
YOUR FILES ARE ENCRYPTED
Don't worry,you can return all your files!
If you want to restore them, follow this link:email firstname.lastname@example.org YOUR ID -
If you have not been answered via the link within 12 hours, write to us by e-mail:email@example.com
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
Screenshot of Gyga's text file ("FILES ENCRYPTED.txt"):
Text presented in this file:
Screenshot of files encrypted by Gyga (".gyga" extension):
Gyga ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Gyga?
- STEP 1. Gyga virus removal using safe mode with networking.
- STEP 2. Gyga ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Gyga virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Gyga ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Gyga ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Gyga are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Gyga ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Gyga ransomware: