RestorFile ransomware removal instructions
What is RestorFile ransomware?
RestorFile is the name of a malicious program, belonging to the Matrix ransomware family. Systems infected with this malware experience data encryption and receive ransom demands for the decryption. During the encryption process, affected files are retitled with a random character string and the ".[RestorFile@tutanota.com]" extension (which contains the cyber criminals' email address). For example, a file originally named "1.jpg" would appear as something similar to "Dm1VcZ9U-DOAwLcvy.[RestorFile@tutanota.com]" - following encryption. Once this process is complete, ransom notes - "#Decrypt_Files_ReadMe#.rtf" are dropped into compromised folders.
The ransom-demanding message in "#Decrypt_Files_ReadMe#.rtf" informs victims that their data has been encrypted using the RSA-2048 and AES-128 cryptographic algorithms. According to the note, the only way of restoring the files is by purchasing the decryption keys and tools from the cyber criminals behind RestorFile ransomware. The price of the keys/tools is not stated within the message, the ransom will depend on how quickly users establish communication with the criminals. Additionally, the payment will have to be made in Bitcoins or other popular cryptocurrency. Contact can be held over email or Bitmеssаgеs (the note also contains instructions on how to use the latter platform). Victims initial message/email must contain the ID assigned to them (the ID can be found in the ransom note). The messages must be written in English. Furthermore, the emails are to be sent to each of the three provided mail addresses, in order to ensure that the letters reach the intended recipient. Should users receive no response within 6 hours, they are to check their Spam/Junk email folders. However, if no reply arrives within 12 hours - they are told to use a different email service provider, and yet another provider should be used - if no response arrives after 24 hours. Decryption can be tested by sending the criminals up to three encrypted files. If the total size of these files does not exceed 5 MB and they do not contain valuable information - they will be decrypted and sent back; thereby serving as proof that recovery is possible. The note states that decryption will be available only for a week, as that is how long the keys are stored by the cyber criminals. Once the payment is transferred and verified, victims are promised all that they need to recover their data. The message warns users that any attempts at manual decryption or use of third pаrty tооls - will result in permanent data loss. Unfortunately, in many cases of ransomware infections, without interference of the individuals responsible - decryption is impossible. It might be, if the malware has significant flaws and/or is still in development. Whatever the case, it is expressly advised against meeting the ransom demands. Since often, despite paying - victims do not receive the decryption keys/tools. Therefore, they experience financial loss and their files remain encrypted - essentially, inaccessible and useless. To prevent RestorFile ransomware from further encryptions - it must be removed from the operating system. However, removal will not restore already compromised data. The sole solution is recovering the files from a backup. Provided, if a backup was created before the infection and was stored in a separate location (so as not to have been affected by RestorFile).
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
CoderWare, Adr, Ssghl, Nigger and ZIN are some examples of other malicious programs within the ransomware category. They are designed to encrypt data and demand ransoms for the decryption tools/software. There are two primary differences between these programs/infections - the cryptographic algorithms they use (symmetric or asymmetric) and size of the demanded payment. The sums tend to range from three to four digits in USD - when leveraged against the average user. Digital currencies (e.g. cryptocurrencies, pre-paid vouchers, etc.) are usually used, due to transactions of them being difficult/impossible to trace. To avoid permanent data loss, it is highly recommended to keep backups in remote servers and/or unplugged storage devices. Preferably, backups should be stored in multiple different locations.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.[RestorFile@tutanota.com] (files are also renamed with a random character string)|
|Ransom Demanding Message||#Decrypt_Files_ReadMe#.rtf|
|Cyber Criminal Contact||RestorFile@tutanota.com, RestoreFile@protonmail.com, RestoreFile@qq.com and via Bitmеssаgеs|
|Detection Names||Avast (Win32:Malware-gen), BitDefender (Generic.Ransom.Matrix.BCB78FDB), ESET-NOD32 (A Variant Of Win32/Filecoder.LockedFile.D), Kaspersky (HEUR:Trojan-Ransom.Win32.Generic), Microsoft (Ransom:Win32/LockedFile.G!MSR), Full List Of Detections (VirusTotal)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
How to protect yourself from ransomware infections?
To avoid malware spread through spam mail, it is strongly advised against opening suspicious or irrelevant emails - especially, any attachments and/or links found in them. It just as important to only use official and trustworthy download channels. Additionally, all programs must be activated and updated using tools/functions provided by legitimate developers. Since illegal activation tools ("cracks") and third party updaters commonly proliferate malware. To protect device and user safety, it is paramount to have a reputable anti-virus/anti-spyware suite installed and kept up-to-date. This software has to be used to perform regular system scans and to remove detected threats and issues. If your computer is already infected with RestorFile, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this ransomware.
Text presented in RestorFile's ransom note ("#Decrypt_Files_ReadMe#.rtf"):
WHAT HAPPENED WITH YOUR FILES?
Your documents, databases, backups, network folders and other important files are encrypted with RSA-2048 and AES-128 ciphers.
More information about the RSA and AES can be found here:
It mеаns thаt yоu will nоt bе аblе tо аccеss thеm аnуmоrе until thеу аrе dесrуptеd with yоur pеrsоnаl dесrуptiоn kеy! Withоut уоur pеrsоnаl kеy аnd sреciаl sоftwаrе dаtа rеcоvеrу is impоssiblе! If yоu will fоllоw оur instruсtiоns, wе guаrаntее thаt yоu cаn dесryрt аll yоur filеs quiсkly аnd sаfеly!
Уоu rеаlу wаnt tо rеstоrе yоur filеs? Plеаsе writе us tо thе е-mаils:
In subjеct linе оf your mеssаgе writе yоur pеrsоnаl ID:
Wе rесоmmеnd yоu tо sеnd yоur mеssаgе ОN ЕАСH оf ОUR 3 ЕМАILS, duе tо thе fасt thаt thе mеssаgе mау nоt rеаch thеir intеndеd rеcipiеnt fоr а vаriеtу оf rеаsоns!
If уоu prеfеr livе mеssаging yоu cаn sеnd us Bitmеnssаgеs frоm а wеb brоwsеr thrоugh thе wеbpаgе hxxps://bitmsg.me. Bеlоw is а tutоriаl оn hоw tо sеnd bitmеssаgе viа wеb brоwsеr:
1. Оpеn in yоur brоwsеr thе link hxxps://bitmsg.me/users/sign_up аnd mаkе thе rеgistrаtiоn bу еntеring nаmе еmаil аnd pаsswоrd.
2. Уоu must cоnfirm thе rеgistrаtiоn, rеturn tо уоur еmаil аnd fоllоw thе instructiоns thаt wеrе sеnt tо уоu.
3. Rеturn tо sitе аnd сlick "Lоgin" lаbеl оr usе link hxxps://bitmsg.me/users/sign_in, еntеr уоur еmаil аnd pаsswоrd аnd click thе "Sign in" buttоn.
4. Сlick thе "Сrеаtе Rаndоm аddrеss" buttоn.
5. Сlick thе "Nеw mаssаgе" buttоn.
Tо: Еntеr аddrеss: BM-2cVeq4HtLaXPGTamXgv5rvwDjypapmy8ir
Subjесt: Еntеr уоur ID: -
Mеssаgе: Dеscribе whаt уоu think nеcеssаrу.
Сlick thе "Sеnd mеssаgе" buttоn.
Plеаsе, writе us in Еnglish оr usе prоfеssiоnаl trаnslаtоr!
If yоu wаnt tо rеstоrе yоur filеs, yоu hаvе tо pаy fоr dесrуptiоn in Bitсоins or with оthеr top сrуptосurrеncу.
Thе pricе dереnds оn hоw fаst уоu writе tо us!
Your message will be as confirmation you are ready to pay for decryption key. After the payment you will get the decryption tool with instructions that will decrypt all your files including network folders.
Tо cоnfirm thаt wе cаn dесryрt yоur filеs yоu cаn sеnd us up tо 3 filеs fоr frее dесrурtiоn. Plеаsе nоte thаt filеs fоr frее dесrурtiоn must NОT cоntаin аnу vаluаblе infоrmаtiоn аnd thеir tоtаl sizе must bе lеss thаn 5Mb.
Yоu hаvе tо rеspоnd аs sооn аs pоssiblе tо еnsurе thе rеstоrаtiоn оf yоur filеs, bеcаusе wе wоnt kееp yоur dеcrуptiоn kеys аt оur sеrvеr mоre thаn оne wееk in intеrеst оf оur sеcuritу.
Nоtе thаt аll thе аttеmpts оf dесryptiоn by yоursеlf оr using third pаrty tооls will rеsult оnly in irrеvосаble lоss оf yоur dаtа.
If yоu did nоt rеcеivе thе аnswеr frоm thе аfоrеcitеd еmаils fоr mоrе then 6 hours, рlеаsе сhеck SРАМ fоldеr!
If yоu did nоt rеcеivе thе аnswеr frоm thе аfоrеcitеd еmаils fоr mоrе then 12 hours, рlеаsе trу tо sеnd уоur mеssаgе with аnоthеr еmаil sеrviсе!
If yоu did nоt rеcеivе thе аnswеr frоm thе аfоrеcitеd еmаils fоr mоrе then 24 hours (еvеn if уоu hаvе prеviоuslу rесеivеd аnswеr frоm us), рlеаsе trу tо sеnd уоur mеssаgе with аnоthеr еmаil sеrviсе tо еасh оf оur 3 еmаils!
Аnd dоn't fоrgеt tо chеck SPАМ fоldеr!
Screenshot of RestorFile's desktop wallpaper:
Screenshot of files encrypted by RestorFile (".[RestorFile@tutanota.com]" extension):
RestorFile ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is RestorFile virus?
- STEP 1. Reporting ransomware to authorities.
- STEP 2. Isolating the infected device.
- STEP 3. Identifying the ransomware infection.
- STEP 4. Searching for ransomware decryption tools.
- STEP 5. Restoring files with data recovery tools.
- STEP 6. Creating data backups.
If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.
List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):
- USA - Internet Crime Complaint Centre IC3
- United Kingdom - Action Fraud
- Spain - Policía Nacional
- France - Ministère de l'Intérieur
- Germany - Polizei
- Italy - Polizia di Stato
- The Netherlands - Politie
- Poland - Policja
- Portugal - Polícia Judiciária
Isolating the infected device:
Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.
Step 1: Disconnect from the internet.
The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:
Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result:
Click the "Change adapter settings" option in the upper-left corner of the window:
Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable".
Step 2: Unplug all storage devices.
As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:
Navigate to "My Computer", right-click on each connected device, and select "Eject":
Step 3: Log-out of cloud storage accounts.
Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.
Identify the ransomware infection:
To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).
This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).
Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).
This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.
One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).
The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.
Example 1 (Qewe [Stop/Djvu] ransomware):
Example 2 (.iso [Phobos] ransomware):
If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).
Search for ransomware decryption tools:
Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.
Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.
Restore files with data recovery tools:
Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.
Step 1: Perform a scan.
Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.
Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:
Step 2: Recover data.
Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:
Create data backups:
Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.
Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.
Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.
We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.
You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.
The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.
OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.
Creating a data backup:
The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive
Step 1: Choose the files/folders you want to backup.
Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.
Click Help & Settings and then select Settings from the drop-down menu.
Go to the Backup tab and click Manage backup.
In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.
Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.
To add folders and files, not in the locations shown above, you have to add them manually.
Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.
Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.
All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.
To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.
Step 2: Restore corrupted files.
OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.
Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.
If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:
1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.
If you're signed in with a work or school account, click the Settings cog at the top of the page. Then, click Restore your OneDrive.
2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.
3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.
The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.