LockBit ransomware removal instructions
What is LockBit?
Discovered by MalwareHunterTeam, LockBit is a ransomware. Malicious software under this classification is designed to encrypt data. The cyber criminals behind the infection demand payment (ransom) for decryption tools/software. During the encryption process, LockBit retitles files with the ".abcd" extension. After this process, a text file - "Restore-My-Files.txt" is dropped into every affected folder.
The text file contains the ransom note, it informs victims that their data has been encrypted and gives instructions on how to restore it to its original state. The message within "Restore-My-Files.txt", tells users that they need to contact the developers of LockBit via the email addresses provided (identical letters have to be sent to both mails). The letter must contain user's personal ID (written in the text file and individually generated for each victim). One encrypted file can be attached to the email, which the criminals will decrypt - as proof that recovery is possible. This test file will be decrypted free of charge, however it cannot be larger than 1Mb. After the possibility of recovery is verified, users must pay the ransom (in Bitcoin cryptocurrency) and then they will receive the decryption tools/software. The note ends with warnings, instructing victims not to rename the encrypted files and/or attempting manual decryption with third party software - else they risk permanent data loss. It is true that in most cases of ransomware infections, without the interference of the malware's developers, decryption is impossible. It may only be possible, if the ransomware is still in development and/or has certain flaws/bugs. To prevent LockBit from further encryptions, it must be removed. Unfortunately, removal will not restore already compromised data. The only viable solution is recovering the files from a backup, if one was made prior to the infection and was stored in a separate location.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
BigBossRoss, Mapo, SaveTheQueen are a few examples of other ransomware-type programs. All ransomware encrypts data and demands payment for decryption. Crucial differences between each are the cryptographic algorithm they use (symmetric or asymmetric) and the ransom size. The latter usually vary between three-digit and four-digit sums (in USD). Digital currencies (primarily, cryptocurrencies) are preferred by cyber criminals, as transactions of them are difficult/impossible to trace. To protect data against such infections, it is advised to keep backups in unplugged storage devices and/or remote servers. It is best to store several backup copies in different locations.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.abcd, lockbit|
|Ransom Demanding Message||Restore-My-Files.txt|
|Cyber Criminal Contactfirstname.lastname@example.org and email@example.com email addresses, chat in Tor website|
|Detection Names||Avast (Win32:Malware-gen), BitDefender (Gen:Heur.Ransom.Imps.3), ESET-NOD32 (A Variant Of Win32/Filecoder.NXQ), Kaspersky (Trojan.Win32.DelShad.bqj), Full List Of Detections (VirusTotal)|
|Detection Names (updated variant)||Avast (Win32:Fraudo [Trj]), BitDefender (Gen:Heur.Ransom.Imps.1), ESET-NOD32 (A Variant Of Win32/Filecoder.NXQ), Kaspersky (Trojan.Win32.DelShad.chy), Full List Of Detections (VirusTotal)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate LockBit virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
Irrelevant and/or suspicious emails should not be opened. All attachments (or links) found in suspect mail - must never be opened, as doing so can trigger them to begin downloading/installing malware. It is recommended to only use official and verified download channels. Program activation and updating is to be done with tools/functions, provided by legitimate developers. Illegal activation ("cracking") tools and third party updaters are considered to be high-risk. It is strongly advised to have a dependable anti-virus/anti-spyware suite installed and kept up-to-date. Additionally, this software should be used to perform regular system scans and removal of potential threats. If your computer is already infected with LockBit, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in LockBit ransomware's text file ("Restore-My-Files.txt"):
All your important files are encrypted!
There is only one way to get your files back:
1. Contact with us
2. Send us 1 any encrypted your file and your personal key
3. We will decrypt 1 file for test(maximum file size - 1 MB), its guarantee what we can decrypt your files
5. We send for you decryptor software
We accept Bitcoin
Do not rename encrypted files.
Do not try to decrypt using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price(they add their fee to our)
Contact information: firstname.lastname@example.org
Be sure to duplicate your message on the e-mail: email@example.com
Your personal id:
Screenshot of files encrypted by LockBit (".abcd" extension):
Update February 4, 2020 - Crooks have recently released yet another variant of LockBit ransomware which now appends ".lockbit" extension, as well as drops a different ransom note ("") and provides users with a Tor website.
Screenshot of the updated LockBit ransomware's text file ("Restore-My-Files.txt"):
Text presented within this file:
All your important files are encrypted!
Any attempts to restore your files with the thrid-party software will be fatal for your files!
RESTORE YOU DATA POSIBLE ONLY BUYING private key from us.
There is only one way to get your files back:
| 1. Download Tor browser - hxxps://www.torproject.org/ and install it.
| 2. Open link in TOR browser - hxxp://lockbitks2tvnmwk.onion/?D0407AC9D97C78CB9C256CA4731DB5D5
This link only works in Tor Browser!
| 3. Follow the instructions on this page
### Attention! ###
# Do not rename encrypted files.
# Do not try to decrypt using third party software, it may cause permanent data loss.
# Decryption of your files with the help of third parties may cause increased price(they add their fee to our)
# Tor Browser may be blocked in your country or corporate network. Use hxxps://bridges.torproject.org
# Tor Browser user manual hxxps://tb-manual.torproject.org/about
Screenshot of the updated LockBit ransomware's Tor website:
Text presented within this site:
Your files are encrypted by LockBit
Many of your documents, databases, videos and other important files are no longer accessible because they have ben encrypted. Maybe you are busy locking for a way to recover your files, but do not waste your time. Nobody can recover your files without our decryption service. LockBit Ransomware use AES and RSA cryptography algorithms.
How to recover my files?
We guarantee that you can recover all your files safely and easily.
You can decrypt a single file for warranty - we can do it. But if you want to decrypt all your files, you need to pay.
Write to support if you want to buy decryptor.
You can decrypt a single file for warranty - we can do it.
Attention! Decryption is available once for you
Find a *.lockbit file on your computer
Upload and get the original
Maximum file size 256 Kb
Chat with support
Appearance of this Tor website:
Screenshot of files encrypted by the updated LockBit ransomware (".lockbit" extension):
LockBit ransomware removal:
Instant automatic removal of LockBit virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of LockBit virus. Download it by clicking the button below:
- What is LockBit?
- STEP 1. LockBit virus removal using safe mode with networking.
- STEP 2. LockBit ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the LockBit virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the LockBit ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining LockBit ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of LockBit are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as LockBit ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove LockBit ransomware: