"N26 Email Scam" removal guide
What is the fake "N26" email?
"N26 Email Scam" is a the name of a spam campaign targeting Italian-speaking N26 bank clients. The term "spam campaign" defines a mass-scale operation during which thousands of deceptive emails are sent. N26 is a legitimate online bank headquartered in Berlin, Germany. The "N26 Email Scam" letters are disguised as mail from the aforementioned bank. The scam emails make false claims that recipients' N26 banking accounts have been suspected. This campaign aims to promote a phishing website, which is presented as the sign-in page to N26 bank accounts.. Log-in credentials (i.e., emails and passwords) entered into this site will be unintentionally exposed to the scammers behind "N26 Email Scam".
According to a rough translation, "N26 Email Scam" letters (subject/title "Risposta urgente"; may vary) inform recipients that their N26 banking accounts have been temporarily suspended. This suspension has occurred due to violated N26's terms of service. The potential violations include - fraud, chargeback, or other dubious financial activity. The scam emails require recipient cooperation to resolve the nonexistent issue. The letters warn that recipients will be unable to use all features of their N26 bank accounts until appropriate action is taken. As mentioned in the introduction, the "N26 Email Scam" letters are fake. They are in no way associated with the actual N26 online bank, and none of the information provided by them is true.
The button ("Accedi N26.com") presented in the "N26 Email Scam" letters leads to a phishing site. This website closely imitates the genuine N26 banking account sign-in page. Hence, by entering their log-in credentials (i.e., emails and usernames) - users will not access their accounts; instead, they will inadvertently reveal the entered data. Though stolen bank accounts, scammers can make fraudulent transactions and/or online purchases. Therefore, by trusting these scam emails, users can lose their N26 bank accounts, experience financial loss, and severe privacy issues. If attempts to log-in via the phishing webpage have already been made - it is strongly advised to change the potentially compromised account's credentials and contact the official support of N26 bank.
|Name||N26 Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Scam emails claim recipients' N26 bank accounts have been suspended.|
|Disguise||Scam emails are disguised as mail from the N26 online bank.|
|Detection Names (app-n26-identita[.]online)||Emsisoft (Phishing), Sophos (Phishing), ESTsecurity-Threat Inside (Phishing), Kaspersky (Phishing), Fortinet (Suspicious), Full List Of Detections (VirusTotal)|
|Serving IP Address (app-n26-identita[.]online)||18.104.22.168|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"Email Disabling Service", "Credito Agricola", "Stopped processing incoming emails", "Amazon Customer Care Email Scam" - are some examples of other phishing spam campaigns. Deceptive/Scam emails are usually disguised as "official", "priority", "urgent", "important", and so forth. These letters are used not only for phishing but also to facilitate other scams and to proliferate malware. Spam campaigns are employed to spread trojans, ransomware, cryptominers, and other malicious programs. Due to the relative prevalence of scam mail, it is highly recommended to exercise caution with incoming emails.
How do spam campaigns infect computers?
How to avoid installation of malware?
Suspicious and/or irrelevant emails must not be opened - especially any attachments or links present in them. Additionally, it is advised to use Microsoft Office versions released after 2010. Malware is also commonly proliferated via untrustworthy download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, and other third party downloaders), illegal software activation tools ("cracks") and fake updaters. Therefore, it is important to download from official/verified sources and activate/update programs with legitimate developer tools or functions. It is paramount to have a dependable anti-virus/anti-spyware suite installed. This software must be kept updated, used to run regular system scans, and to remove detected threats/issues. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the fake "N26" email letter:
Subject: Risposta urgente
Il tuo account è stato temporaneamente bloccato a causa di una sospetta frode, di uno storno di addebito o di una violazione simile dei nostri termini di servizio.
Abbiamo bisogno della tua collaborazione per risolvere un problema sul tuo conto N26. Fino a quando il problema non sera risolto, non putrai usare tutte le funzionalità
La sicurezza del tuo conto N26 è una nostra priorità e desideriamo collaborare con te per mantenerla.
Screenshot of the phishing website promoted through "N26 Email Scam" campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "N26 Email Scam"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.