How to uninstall MMTA ransomware from the infected device?

Ransomware

Also Known As: MMTA virus

(updated)

Damage level:

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What is MMTA?

Ransomware is a form of malware that encrypts files and keeps them inaccessible unless a ransom is paid to the cybercriminals behind the attack. Usually, it encrypts files, modifies their filenames and displays a ransom note (or creates a file containing a ransom demanding message).

MMTA belongs to the Matrix ransomware family. This ransomware variant renames files by replacing their filenames with the morganbel23@yahoo.com email address, a string of random characters and appending the ".MMTA" extension.

For example, it renames a file named "1.jpg" to "[MorganBel23@yahoo.com].rZwor6yC-1TB2nfBH.MMTA", "2.jpg" to "[MorganBel23@yahoo.com].yLipe4tB-3OM4hbKF.MMTA", and so on. It creates the "#MMTA_README#.rtf" file as its ransom note.

As written in the "#MMTA_README#.rtf" ransom note, MMTA encrypts files with the AES-256 and RSA-2048 encryption algorithms and renames them (original filenames will be restored during the decryption process). Files can be accessed again after encrypting them with a decryption tool and a unique key that can be purchased from the attackers.

It is also mentioned that all files have been uploaded to a remote server. In order to get instructions on how to purchase a decryption tool, victims have to write an email to morganbel23@yahoo.com, maryalawra26@gmail.com, and forestmem33@aol.com with their ID as the email subject or contact the attackers via Tox chat using the provided website address and Tox chat ID. Additionally, victims are warned that their files will be sold to third parties on a dark web if they do not contact the attackers.

Typically, threat actors are the only ones who have the right decryption key or software that can unlock encrypted files. Therefore, ransomware victims have two choices: to pay cybercriminals a ransom or restore files from a backup.

It is strongly recommended not to pay a ransom to any cybercriminals because there is no guarantee that they will send a decryption tool. There are many cases where victims have paid a ransom but have not received anything in return.

Unfortunately, there is no third-party tool that could decrypt MMTA encryption, at least not at the moment. Therefore, victims can recover their files for free only if they have backed up their files before the MMTA ransomware attack.

It is important to mention that installed ransomware could encrypt new files and infect other computers on the network. For this reason, ransomware should be removed from the infected system as soon as possible. Instructions on how to uninstall malware of this type are provided below.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

pavadinimas decrypt instructions (#MMTA_README#.rtf)

DELTA, Douarix, and Blocking (Aleta) are a couple of examples of other ransomware variants. Typically, the only main differences between ransomware variants are the cryptographic algorithm (symmetrical or asymmetrical) that they use to encrypt files and the price of data decryption.

Typically, it is nearly impossible to decrypt files for free. It is only possible when the installed ransomware has some vulnerabilities or there is a free decryption tool that victims can download from some website.

Therefore, it is strongly advisable to have a data backup and keep it stored on a remote server like Cloud or unplugged storage device. In case of a ransomware attack, that backup could be used to avoid both data and monetary loss.

How did ransomware infect my computer?

It is common that malicious software is delivered via email. In such cases, cybercriminals send malicious attachments or website links that download malicious files.

Either way, their primary goal is to trick recipients into downloading and then opening a malicious file. Examples of files that cybercriminals can use to distribute malware via emails are Microsoft Office documents, PDF documents, executable files like .exe, archive files (like ZIP, RAR), JavaScript files.

Another popular way to proliferate malicious software is to trick users into installing a trojan on their computers. There is a certain type of trojans that can install additional malware.

It is important to mention that a trojan may appear to be an entirely legitimate program. Fake software updaters (third-party installers) and unofficial software activation tools can be used to distribute malware too.

Fake updaters install malware instead of updates, fixes for the installed software, or exploit bugs, flaws of outdated software. Typically, they appear to be legitimate installers. Software 'cracking' tools are supposed to activate licensed software in a way which is not legal.

Although, very often, they are bundled with malware. Cybercriminals behind them target users seeking to avoid paying for software activation (license key, serial number). One more common way to proliferate malicious software is through files that users can download from unreliable sources.

Typically, those files are distributed using freeware download websites, free file hosting pages, Peer-to-Peer networks (like torrents, eMule, etc.), various third-party downloaders. Users infect computers with malware when they open a downloaded malicious file.

Threat Summary:
Name MMTA virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .MMTA
Ransom Demanding Message #MMTA_README#.rtf
Cyber Criminal Contact morganbel23@yahoo.com, maryalawra26@gmail.com, forestmem33@aol.com, Tox chat
Detection Names Avast (FileRepMalware), BitDefender (Generic.Ransom.Matrix.28AF1568), ESET-NOD32 (A Variant Of Win32/Filecoder.LockedFile.I), Kaspersky (HEUR:Trojan-Ransom.Win32.Agent.gen), Microsoft (Ransom:Win32/Ramatrix.SR!MTB), Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.

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To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

How to protect yourself from ransomware infections?

Email attachments and website links included in irrelevant emails sent from unknown, suspicious addresses should not be opened. It is very common that cybercriminals send such emails to trick recipients into opening a malicious file designed to infect computers with malware.

Files and programs should be downloaded only from official websites and via direct download links. Files downloaded from sources that are mentioned in the paragraph above can be used to distribute unwanted, malicious programs.

Installed software (and the operating system) has to be updated with tools or implemented functions provided by the official software developers. Most third-party activation tools (and updaters) are designed to install malicious software.

Another reason not to activate installed licensed software with 'cracking' tools is that it is illegal. And finally, the operating system should be scanned for threats on a regular basis, and it should be done using a reputable antivirus or anti-spyware suite.

If your computer is already infected with MMTA, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this ransomware.

The appearance of the #MMTA_README#.rtf file (GIF):

mmta ransomware ransom note appearance gif

Text presented in MMTA ransomware's text file ("#MMTA_README#.rtf"):

Аll yоur vаluаblе dаtа hаs bееn еnсryptеd!

All yоur filеs wеrе еnсryptеd with strоng сryptо аlgоrithms AES-256+RSA-2048.
Yоu саn rеаd аbоut thеsе аlgоrithms in Gооglе. Аlsо аll yоur filеs hаvе bееn rеnаmеd. Thе оriginаl filе nаmеs will bе аutоmаtiсаllу rеstоrеd during thе dесrуptiоn prосеdurе. Plеаsе rеst аssurеd thаt yоur filеs hаvе nоt bееn соrruptеd.
Уоu саn rеstоrе уоur dаtа quicklу аnd sаfеlу with thе hеlp оf оur аutоmаtiс dесrуptiоn tооl аnd уоur uniquе dеcrуptiоn kеy.

Wе саn prоvе thаt wе саn dесrуpt аll уоur filеs. Уоu саn sеnd us 3-5 smаll еnсrуptеd filеs fоr frее tеst dесrуptiоn. Plеаsе nоtе thаt filеs fоr frее tеst dесrуptiоn shоuld nоt соntаin vаluаblе infоrmаtiоn. If thе filеs will cоntаin аnу vаluаblе dаtа wе will sеnd уоu оnlу scrееnshоts.

Аlsо аll уоur vаluаblе аnd cоnfidеnciаl dаtа wаs uplоаdеd tо оur сlоud sеrvеr!
Lеаking cоnfidеntiаl infоrmаtiоn саn rеаllу hurt yоur businеss. Wе hаvе yоur cоmmеrciаl аnd finаnciаl dоcumеntаtiоn, сustоmеrs аnd pаrtnеrs соntасts аnd businеss соrrespоndenсе, dаtаbаsеs, businеss ассоunts, lоgins аnd pаsswоrds tо аll уоur businеss sеrvicеs.

Dоn't wаstе уоur timе.
If yоu dоn't stаrtа a diаlоguе with us, wе will bе fоrсеd tо sеll аll gаthеrеd infоrmаtiоn tо intеrеstеd pаrtiеs (Dаrknеt pаrtnеrs) tо gеnеrаtе sоmе prоfit.
Аlsо аll уоur сustоmеrs аnd pаrtnеrs will bе infоrmеd аbоut thе dаtа.
Уоu cаn quiсklу rеstоrе уоur filеs аnd prеvеnt furthеr аttасks оn уоur соmpаnу.

If yоu wаnt tо rеsоlvе this situаtiоn, plеаsе writе tо ALL оf thеsе 3 еmаil аdrеssеs:
MorganBel23@yahoo.com
MaryaLawra26@gmail.com
ForestMem33@aol.com
In subjеct linе please writе уоur ID: 41259F458E41BD85

Impоrtаnt! Аlsо уоu cаn usе sеcurеd LIVE TОX CHАT for fast nеgоtiаtiоn with us:
1. Cоpу tо thе сlipbоаrd оur Tоx Chаt ID:
C135F524E4C75FA00B5620F4286FFE7906E459673A64800EF20D944863946E1F0D5BBEA64F18
2. Оpеn yоur brоwsеr аnd fоllоw thе link: hxxps://tox.chat/download.html
3. Dоwnlоаd uTоx Chаt Cliеnt bу clicking the buttоn:   
4. Еxесutе uTоx Chаt Cliеnt еxесutаblе filе:  
5. Pаstе оur Tоx Chаt ID in thе fiеld and prеss enter:    
6. Write us what you think necessary!

Important!
* Wе аsking tо sеnd уоur mеssаgе tо АLL оf оur 3 еmаil аdrеssеs bесаusе fоr vаriоus rеаsоns, уоur еmаil mау nоt bе dеlivеrеd.
* Оur mеssаgе mау bе rесоgnizеd аs spаm, sо bе surе tо сhесk thе spаm fоldеr.
* If wе dо nоt rеspоnd tо уоu within 24 hоurs, writе tо us frоm аnоthеr еmаil аddrеss. Usе Gmаil, уаhоо, Hоtmаil, оr аnу оthеr wеll-knоwn еmаil sеrviсе.

Important!
* Plеаsе dоn't wаstе thе timе, it will rеsult оnlу аdditinаl dаmаgе tо уоur соmpаnу!
* Plеаsе dо nоt try tо dеcrypt thе filеs yоursеlf. Wе will nоt bе аble tо hеlp yоu if filеs will bе mоdifiеd.
xOWAnV2s

Screenshot of files encrypted by MMTA (".MMTA" extension):

Files encrypted by MMTA ransomware (.MMTA extension)

MMTA ransomware removal:

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Removal and file recovery procedure

If your files are encrypted with a new extension and a ransom note has appeared, you've been hit by ransomware. Don't pay. The procedure below works in order: contain the infection, identify the variant, remove the ransomware itself (so anything you restore doesn't get re-encrypted), and try to recover files using free decryption tools, Windows Volume Shadow Copies, or backups. Run a full system scan with Combo Cleaner to remove the infection - then move on to file recovery.

Common ransomware behaviors

VisibleEncrypts your files and renames them

The ransomware reads each file, encrypts the contents with the attacker's public key, and writes the encrypted bytes back to disk. Most variants also rename the file by appending a new extension - .net, .locked, .crypt, .lockbit, .djvu, etc. Without the matching private key, the encrypted files cannot be opened normally. Recovery depends on a free decryption tool, a recoverable Volume Shadow Copy, or a clean backup.

File Explorer showing files with ransomware-encrypted extension
VisibleDrops a ransom note in every encrypted folder

A text or HTML file (usually named HOW_TO_DECRYPT.txt, README.txt, _readme.txt, or similar) is placed in every folder that contains encrypted files. The note explains the situation, lists a payment amount in cryptocurrency, gives a deadline, and provides a contact email or .onion site. Save the note - don't delete it. Its exact wording, the email address, and the bitcoin wallet are how you identify the variant in the next phase.

Example ransom note text file with redacted contact information
VisibleReplaces the desktop wallpaper

Many ransomware variants change the Windows wallpaper to a black or red image with the ransom message and instructions. The wallpaper is just a visual scare tactic - it doesn't add any actual capability and reverts to normal once the ransomware is removed. Photograph it before removal in case the contact details are useful for variant identification or for reporting to authorities.

Example ransomware desktop wallpaper takeover
HiddenDeletes Volume Shadow Copies

One of the first things modern ransomware does after launching is run vssadmin delete shadows /all /quiet to wipe Windows' built-in Volume Shadow Copies - the snapshots that Previous Versions and System Restore rely on. Some ransomware doesn't fully succeed (especially on systems where the user lacks full admin rights), leaving partial shadow copies recoverable. Phase 4 step 11 covers how to check what survived.

Command prompt vssadmin list shadows output
HiddenDisables Windows Defender and other security tools

Before encrypting, the ransomware tries to silence anything that could alert you or block it - Windows Defender real-time protection, third-party antivirus services, backup agents (Veeam, Acronis), and sometimes the Windows Event Log service. It often modifies Group Policy or registry keys to keep these off after reboot. Phase 3 step 9 explicitly turns Tamper Protection back on so the next ransomware attempt can't repeat the trick.

Windows Security with Defender disabled by malware
HiddenSpreads laterally to other PCs on the network

Network-aware ransomware (LockBit, Conti, BlackCat, Akira families) doesn't stop at the first machine. It scans for SMB shares, mapped drives, and other PCs on the same network, then encrypts whatever it can reach. On Windows domains, a single compromised user with admin rights can lead to all-domain encryption. This is why Phase 1 step 2 disconnects the network as the very first action - it stops the spread immediately.

HiddenSteals data before encrypting (double extortion)

Modern ransomware (LockBit, BlackCat / ALPHV, Akira, Cl0p, Royal) almost always exfiltrates data before encrypting. The attacker then runs a "double extortion" play: pay the ransom for decryption, plus pay again to prevent the stolen data from being leaked on the group's leak site. Paying the first ransom does not get the leaked data back - assume that anything the ransomware could read was uploaded. This is one more reason not to pay: the data is already out.

Tools you'll need
Combo Cleaner Antivirus 7-days free trial
Recommended primary scanner. VB100 certified. Removes the ransomware infection so file recovery doesn't get re-encrypted.
Built into Windows. Scans before Windows fully loads to catch persistence the running scanners miss.
Microsoft's free on-demand scanner. Always-current signatures - the binary expires every 10 days.
ID Ransomware Free · web
Upload a ransom note and a sample encrypted file - identifies the variant family and tells you whether a free decryptor exists.
Joint project of Europol, Dutch Police, and security vendors. Free decryption tools indexed by ransomware family.
Browse Windows Volume Shadow Copies as a normal file tree - useful when ransomware partially failed to delete them.
Recuva Free
Deleted-file recovery. Long-shot for ransomware - only helps if the variant deleted unencrypted originals before encrypting copies.
Phase 1~ 5 min
Don't pay & contain

1

Don't pay the ransom

1 min · read⚠ Do not skip

Paying the ransom does not guarantee you'll get your files back. Major ransomware response studies consistently show that a meaningful percentage of paying victims either receive a non-working decryptor, only partial decryption, or no decryptor at all. Beyond that:

  • Paying confirms you as a willing target - re-attack rates within 12 months are high
  • Several ransomware groups have been sanctioned (US OFAC, UK OFSI). Paying these groups may be illegal under sanctions law in your country
  • The ransom funds the next attack - on you or someone else
  • Modern ransomware almost always exfiltrates data first, so paying doesn't get the leaked data back. Assume anything the malware could read was uploaded
  • Decryptors, even when they work, often leave files corrupted because the encryption itself was buggy or rushed

The path below tries every legal, free recovery option first. Pay only as an absolute last resort, after consulting a lawyer and your country's cyber crime authority.

2

Disconnect from the network and log out of cloud storage

2 minNo tool needed

Pull the Ethernet cable and turn off Wi-Fi on the affected PC. If multiple computers share the network, do the same on every machine you suspect could be affected, including any servers and NAS units.

Then sign out of cloud storage clients (OneDrive, Dropbox, Google Drive, iCloud) from their app settings. If you can, pause the sync. Some ransomware uses the running sync client to push encrypted versions over your clean cloud copies.

Why this matters

Modern ransomware spreads laterally across SMB shares, mapped drives, RDP, and reachable network neighbors. Disconnecting stops the spread the moment you do it. Logging out of cloud sync clients prevents the ransomware from encrypting the cloud copies of your files via the sync API.

3

Unplug external drives and USB storage

1 minNo tool needed

Safely eject any external drives, USB sticks, SD cards, and network-attached storage shares - then unplug them. If a drive was connected when the ransomware ran, the files on it may already be encrypted, but unplugging stops further damage.

Critically: don't reconnect any drive (including your most recent backup) to this PC until the ransomware is removed in Phase 3. Reconnecting an external backup to an actively-infected PC is the most common way that backup gets encrypted too.

Phase 2~ 5 min
Identify the variant

4

Save the ransom note and a sample encrypted file

2 min

Copy the ransom note and one small encrypted file (under 1 MB) to a USB stick, or photograph the note with your phone. You'll need both for the variant identification step.

The ransom note is usually one of:

  • A .txt file in every encrypted folder (typically HOW_TO_DECRYPT.txt, README.txt, or _readme.txt)
  • An .html file with the same purpose
  • A changed desktop wallpaper - photograph it
  • A lock-screen interrupt that runs at startup - rarer
Important

Don't delete the note. Variant identification depends on its exact wording, the contact email, and the bitcoin wallet address. The note is also evidence if you report to authorities.

5

Identify the variant with ID Ransomware

Tool: ID Ransomware3 min

From a clean device (your phone is fine, or another PC that wasn't on the affected network), visit id-ransomware.malwarehunterteam.com. Upload the ransom note and the sample encrypted file. The site identifies the variant family and tells you whether a free decryptor exists.

Pro tip

ID Ransomware is run by the Malware Hunter Team. Files you upload are kept private - they're used for analysis, not published. If you're concerned about uploading data anyway, you can paste the contact email and bitcoin wallet from the note - those are often enough for identification.

ID Ransomware identification result for a sample variant
Phase 3~ 30-45 min
Remove the ransomware

The ransomware itself must be removed before any file recovery. If it's still active, anything you restore in Phase 4 gets re-encrypted within minutes.

6

Boot to Safe Mode with Networking and download the scanners

5 min

Safe Mode loads only the minimal Windows drivers, which prevents most ransomware from auto-running while you set up the scanners.

Windows 11: open Settings → System → Recovery, click Restart now next to Advanced startup. After the restart, click Troubleshoot → Advanced options → Startup Settings → Restart, then press 5 or F5.

Windows 10: click the Windows logo, hold Shift, click the Power icon and choose Restart. From the Choose-an-option screen, click Troubleshoot → Advanced options → Startup Settings → Restart, then press F5.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner (used in step 8) and Microsoft Safety Scanner (used in step 9). Save both installers to your Desktop, then disconnect Wi-Fi again before scanning.

7

Run Microsoft Defender Offline

Tool: Built into Windows15 min

Reboot to normal Windows. Open Windows Security → Virus & threat protection → Scan options. Select Microsoft Defender Antivirus (offline scan) and click Scan now. The PC restarts into a stripped-down environment and scans the disk before Windows fully loads.

Why this comes first

Some ransomware variants drop bootkit components or kernel hooks that hide from any scanner running on the same Windows session that's already infected. A pre-boot offline scan sees the disk before the malware can load itself.

Recommended antivirus
Combo Cleaner

VB100 certified. Includes anti-trojan, registry/persistence scanning, and anti-spyware in one pass. The 7-day free trial is available.

Download Combo Cleaner
8

Run a full Combo Cleaner scan

Tool: Combo Cleaner20-40 min

Run the installer you downloaded in step 6 and start a full system scan (not the quick scan). Let it complete, review what it detected, and apply the recommended actions. Combo Cleaner quarantines the ransomware executable and the registry / scheduled-task entries that re-launch it on reboot.

Combo Cleaner full system scan results showing the detected ransomware family
9

Run Microsoft Safety Scanner and re-enable Defender

Tool: MSERT15 min

Run Microsoft Safety Scanner (MSERT.exe) as a second-opinion full scan. The binary expires every 10 days so the copy you downloaded has the latest signatures.

Once it finishes, open Windows Security → Virus & threat protection → Manage settings and confirm Real-time protection, Cloud-delivered protection, and Tamper Protection are all on. Many ransomware variants disable Defender during the attack - this is where you switch it back on so the next attempt can't repeat the trick.

Why a second scan

Different scanning engines catch different threats. Running an additional Microsoft scan after Combo Cleaner is the most underused verification step in malware removal - and free.

Phase 4~ 30-60 min · results vary
Try to recover files

Try the steps in order. The first decryptor that works ends the recovery process - no need to do all four.

10

Check the No More Ransom Project for a free decryptor

Tool: nomoreransom.org★ Cleanest path if listed5 min

Visit nomoreransom.org and search the Decryption Tools list for the variant name returned by ID Ransomware. The project is run by Europol, the Dutch Police, and security vendors - everything listed is legitimate and free.

If a decryptor exists, download it onto a clean PC, copy it across, and follow its instructions exactly. Decryptors usually want you to point them at a sample encrypted file plus its known unencrypted version (sometimes any image you previously had a backup of works).

Free decryptors exist for parts of the STOP/Djvu, GandCrab, REvil, Avaddon, Conti and Hive families, among others. Most modern variants don't have public decryptors - if yours isn't listed, that's expected; move to the next step.

No More Ransom Project decryption tools list
11

Try Windows Volume Shadow Copies

Tool: Shadow Explorer / vssadmin15 min

Windows automatically creates Volume Shadow Copies of files when System Restore points are made or scheduled backups run. Most ransomware tries to wipe these (vssadmin delete shadows /all /quiet), but the deletion sometimes fails partially - especially if the running user doesn't have full admin rights. When it does fail, snapshots survive that contain pre-encryption versions of your files.

First, check what's there. Open Command Prompt as Administrator and run:

vssadmin list shadows

If you see entries listed, shadow copies survived. To restore from them:

  • Built-in: right-click any folder → Properties → Previous Versions tab. Pick a snapshot dated before the infection and restore.
  • Better tool for browsing: install Shadow Explorer (free). It shows all snapshots as a normal file tree and lets you copy out only the files you want.
Why check this even when there's a decryptor

Shadow Copies recover the original files exactly, with no risk of decryption errors. If they survived, this is faster and cleaner than running a decryptor on the encrypted set.

Shadow Explorer browsing pre-infection Volume Shadow Copies
12

Restore from cloud or external backup

Tool: your backup software30 min

If you have a backup that pre-dates the infection, this is the cleanest recovery available. Important precautions:

  • Don't reconnect a backup drive until Phase 3 is complete. If the ransomware is still active, plugging in the backup encrypts it too.
  • For cloud backups (OneDrive, Dropbox, Google Drive, iCloud), use the Version History feature to roll individual files back to pre-encryption versions.
  • OneDrive specifically has a "Restore your OneDrive" feature: if it detected mass file changes, you can roll back the entire account up to 30 days. Sign in at OneDrive on the web, click the Settings gear, and choose Restore your OneDrive. Microsoft 365 subscribers also get ransomware detection alerts; non-subscribers get one free recovery.
  • Verify the restored files open correctly before you delete the encrypted set. Test a few documents, photos, and any database / project files.
13

Try Recuva as a last-resort recovery

Tool: Recuva30 min

Recuva is a long shot, not a primary recovery tool. Most modern ransomware encrypts files in place - it reads the original, encrypts the data, and writes the encrypted bytes back to the same disk location. In that case, the original isn't deleted, just rewritten - and Recuva has nothing to find.

But for older or simpler variants that deleted originals before creating encrypted copies (rather than encrypting in place), Recuva can sometimes pull the originals from unallocated disk space. Worth trying as a last resort, especially before you use the disk much further.

If you try it:

  • Stop using the disk as much as possible - every disk write reduces recovery odds
  • Run Recuva from a USB stick, not from the affected disk
  • Use Deep Scan mode (slower but the only mode worth running for this scenario)

Don't skip the steps above expecting Recuva to bail you out. It works in maybe 5-20% of cases, depending on the variant and how soon you try.

Phase 5~ 20 min + ongoing
Report & prevent re-infection

14

Report the attack to authorities

10-20 min

Even if your files aren't recovered, your report helps authorities track variants, attribute groups, and warn future victims. In some jurisdictions (especially the US and UK) early reporting can sometimes help recall a wired ransom payment via banking partners.

United States: ic3.gov (FBI) + stopransomware.gov (CISA)
United Kingdom: reportfraud.police.uk (Report Fraud, the successor to Action Fraud) + NCSC
Australia: ReportCyber
Germany: BKA
Netherlands: Politie
Poland: CERT Polska
Portugal: CNCS
EU (other): your national CERT

Save the report number - banks, insurers, and credit bureaus will ask for it. If you operate a business, you may also have legal disclosure obligations (GDPR in the EU, state breach laws in the US) that run on a 72-hour clock.

15

Plan 3-2-1 backups going forward

30 min initial

The single best defense against ransomware is a tested backup. Use the 3-2-1 rule:

  • 3 copies of your data
  • 2 different storage media (e.g., internal drive + external drive)
  • 1 offline / air-gapped copy (an external drive that isn't always connected)

Recommended cadence:

  • Daily: cloud sync (OneDrive, Dropbox, Google Drive) - convenient, but vulnerable if the ransomware reaches the sync folder. The Version History feature is what saves you
  • Weekly: external drive that you connect briefly, then disconnect - the air-gap is what protects against ransomware
  • Monthly: a second external drive stored off-site (different physical location) - protects against fire, theft, flood
Important

Test the backup at least once. Open a few files from it, check sizes match, restore one to a different folder. An untested backup isn't a backup - it's a hope.

16

Patch the entry point and monitor for 30 days

5 min/day · 30 days

Most reinfections happen via the same vector that worked the first time. Until you've patched the entry point, watch for:

  • Unusual disk activity, unexpected file modifications, or unfamiliar processes in Task Manager
  • Unexpected reboots or new accounts you didn't create
  • Defender or your antivirus turning itself off again

Common entry vectors and what to do about each:

  • Phishing email with a malicious attachment - review email filters and train yourself / staff to recognise the patterns - see pcrisk's Phishing/Scam reference
  • Exposed RDP with weak passwords - disable Remote Desktop from Settings → System → Remote Desktop if you don't need it. If you do, put it behind a VPN and require a long password plus MFA
  • Unpatched VPN appliances or public-facing apps - check the vendor's advisories page and apply the latest firmware
  • Cracked / pirated software - was the most common vector for STOP/Djvu in particular. Don't run software from torrent sites

Run a Combo Cleaner scan weekly for the first month. Update Windows, browsers, and applications aggressively.

Important: Removing a ransomware infection requires a full system scan, not a manual file delete. If you're not confident with the manual procedure, run an automated scan with Combo Cleaner and Windows Defender and stop there - that combination removes the vast majority of consumer ransomware variants. Then move to Phase 4 for file recovery, or to Phase 5 if your files are unrecoverable and you need to start fresh from a clean Windows install.

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Tomas Meskauskas

Tomas Meskauskas

Expert security researcher, professional malware analyst

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats.

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