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Computer Locked by Internet Service Provider

Also Known As: Internet Service Provider Ransomware
Damage level: Severe

What is Computer Locked by Internet Service Provider?

The "This computer is locked by Internet Service Provider" message is supposedly delivered from the FBI and Computer Crime & Intellectual Property Section (CCIPS). This is a ransomware virus, a scam created by cyber criminals.

This message should not be trusted, and paying the 100 GBP, 100 EUR, or 200 USD fine as demanded, using pre-paid card services (Ukash, PaySafeCard, or MoneyPak), is equivalent to sending your money to cyber criminals. Neither the FBI nor any other authorities, internationally, use computer screen-blocking messages to collect fines for any law violations.

FBI

This particular ransomware virus makes false accusations of viewing pornography involving minors. By displaying this false message, cyber criminals hope that unsuspecting PC users will fall for their trickery and pay the bogus fine. This ransomware virus originates from a family called 'Revoyem' and targets PC users from the USA.

Other known variants of this ransomware are localized versions, which target users from the UK (Metropolitan Police - Your computer has been blocked) and Germany (Bundeskriminalamt - Ihr Internet Service Provider ist blockiert). If you observe such a message on your screen, you are dealing with a ransomware virus.

Do not pay any fines. The correct way to deal with this message is to eliminate it from your computer.

The "This computer is locked by Internet Service Provider" ransomware virus is distributed using 'exploit kits', which infiltrate users' computers through any detected security vulnerabilities.

Cyber criminals commonly exploit the security vulnerabilities of outdated software (including operating systems, Flash, Java, etc.), and therefore, keeping software up-to-date can drastically reduce the risk of infection by ransomware or other security threats.

Other safe computing practices include using legitimate antivirus and anti-spyware programs. If your computer is already infected, and you observe the "This computer is locked by Internet Service Provider" message on your screen, ignore the false accusations and use the removal guide provided to eliminate it.

A fake message displayed by the "This computer is locked by Internet Service Provider" virus:

FBI Computer Crime and Intellectual Property Section.
The computer is locked by Internet Service Provider.
The work of your computer has been suspended on the grounds of viewing illegal content
All the illegal actions that you performed on this computer were recorded and classified. This also includes photos and videos that were taken by your camera for further identification. You've been charged with viewing pornography that involves minors.

Carefully review the following violations please

Attempt to unblock computer by any other means will lead to formatting of the hard drive except for the evidence of criminal activity. A fists-time violation might not lead to imprisonment, in case of a first-time violation you have to pay the fine in accordance with the Law of Loyalty of the People as of December 04, 2012.
You are obliged to pay the fee of 200 USD to unblock your computer and avoid all the other legal procedures (Ukash or PaySafeCard).

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Quick menu:

"This computer is locked by Internet Service Provider" virus removal:

Step 1

Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the "This computer is locked by Internet Service Provider" virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.


If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer starting process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt Mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the ransomware infiltrating your PC).

select a restore point

6. In the opened window click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remnants of the "This computer is locked by Internet Service Provider" virus.

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode, making its removal complicated. For this step, you require access to another computer.

After removing the "This computer is locked by Internet Service Provider" virus from your PC, restart your computer and scan it with legitimate antispyware software to remove any possible remnants of this security infection.

Other tools known to remove the FBI "This computer is locked by Internet Service Provider" virus:

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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