DHL Email Virus

Also Known As: DHL Express order arrival virus
Type: Trojan
Distribution: Moderate
Damage level: Severe

DHL Email Virus removal guide

What is DHL Email Virus?

Similar to Offer Email Virus and many others, "DHL Email Virus" is a spam email campaign used to proliferate a high-risk trojan called LokiBot. Cyber criminals send thousands of emails by presenting them as notifications of deliveries. Users are encouraged to open attached documents. Once opened, however, these files infect the system with LokiBot.

DHL Email Virus malware

Cyber criminals send thousands of emails presenting them as notifications from DHL companies. The messages state that users have received packages, which have not yet been delivered. To retrieve their deliveries, users must download and print the attached document, however, this is a scam - the opened attachment will immediately download and install LokiBot onto the system. DHL is a legitimate logistics company and has nothing to do with this spam campaign. Cyber criminals often claim to be employees of legitimate companies or governmental institutions in attempts to give the impression of legitimacy. Users are much more likely to open files when they are received from familiar names. Once infiltrated, LokiBot starts recording user-system information. Depending on the infiltrated operating system (Windows or Android), LokiBot's behavior may slightly differ, however, its main purpose remains identical: to gather information such as logins/passwords, web browsing activity, and so on. The presence of this malware can lead to significant financial loss and serious privacy issues, since cyber criminals might gain access to accounts on social networks, banks, and so on. If you have already opened a "DHL Email Virus" campaign attachment, there is a high probability that your system is infected with the LokiBot trojan. Therefore, scan it with a reputable anti-virus/anti-spyware suite and remove all detected threats.

Threat Summary:
Name DHL Express order arrival virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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There are dozens of trojans that share similarities with LokiBot. Adwind, TrickBot, and Emotet are just some examples from a long list. As with LokiBot, most are designed to record data. In some cases, however, trojans proliferate other viruses (usually, ransomware) and mine cryptocurrencies. In summary, all trojan-type viruses pose a significant threat to your privacy and computer safety, and thus should be eliminated immediately.

How did DHL Email Virus infect my computer?

The "DHL Email Virus" campaign encourages users to download a dubious file. It is presented as a PDF office, however, but is an executable that downloads and installs LokiBot onto the system. As mentioned above, LokiBot targets only Windows and Android operating systems. Thus, users of other platforms are safe.

How to avoid installation of malware?

To prevent these infections, be cautious when browsing the Internet. Carefully analyze each email attachment received. If the file is irrelevant or has been received from an unrecognizable email address, do not open it. In addition, have a legitimate anti-virus/anti-spyware suite installed and running. These tools can eliminate malicious files immediately after download. The main reasons for computer infections are poor knowledge and careless behavior, and the key to safety is caution. If you have already opened "DHL Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "DHL Email Virus" email message:

Subject: Your Parcel has arrived
ORDER: PI#545223
Dear Customer,
Your parcel has arrived at the post office. Our courier was unable to deliver the parcel to you.
Please click the attachment to DOWNLOAD AND PRINT RECIEPT
To receive your parcel, please go to the nearest office and show this receipt.
Best Regards, DHL Express Team.

Second sample of "DHL Email Virus" email message distributing LokiBot:

Second sample of DHL Email Virus lettern

Text presented in this email:

AWB NO: 5563164600
Dear Cpnsignee,
Your parcel has arrived at the office. Our courier was unable to deliver the parcel to you due to wrong address from our customer.
To receive your parcel, please go to our closest office to show this AWB/invoice
please click the attachment to download and print invoice
Best regards,
The DHL Team.

Third sample of "DHL Email Virus" email message distributing LokiBot:

DHL Email Virus letter sample 3

Text presented in this email:

Subject: Arrival Notice For BL – 08/23/2018 / Vessel – DHL Express
The following Package Has been sent via DHL Express International,
Your parcel has been Delivered.
At the request of The Account Holder this notice
informs you that the status of the shipment Is Now Complete.
In order to ensure that your shipment is transferred as soon as possible through
our network, each package requires a single bill of lading.
The details that you have telephoned to our Customer Service team have already
been captured in this electronic bill of lading.
Please validate these details.
Click Here

LokiBot trojan process in Windows Task Manager :

LokiBot trojan in Windows Task Manager

Another variant of "DHL Email Virus" email spam campaign (also proliferates LokiBot). The attachment is named "AWB Number 1428252044.iso" which contains an executable with the same name. The executable is LokiBot trojan.

Screenshot of email:

DHL Email Virus distributing LokiBot

Text presented within this email:

Dear -

I have arrived with your consignment. But I am unable to reach you.
I cannot locate the final physical address on the airwaybill for this delivery.

Please find your attached contact form. Also I attached the commercial invoice I received for this.

I attached my personal phone number too for easy contact.

Please check file and confirm the details.

I await your kind reply. Urgent.

Kind regards,

Dries Derwael
Senior Customer Retention Advisor

T: +3227155390
DHL Express | Woluwelaan 151 | 1831 Diegem

Screenshot of LokiBot's process ("AWB Number 1428252044.exe") in Windows Task Manager:

LokiBot in Windows Task Manager

IMPORTANT NOTE! A variant of "DHL Email Virus" distributes a Remote Administration Tool (RAT) called Remcos. You can read more about this "DHL Email Virus" campaign variant in this article.

Screenshot of "DHL Email Virus" email message that distributes Remcos:

DHL Email Virus variant distributing Remcos RAT

Text presented within this email:

Subject: Alert! Shipment Notification
DHL Express International
Your parcel has-been Delivered.At the request of The Account Holder this notice informs you that the status of the shipment Is Now Complete.
The following shipment is being sent Via DHL Express (INTERNATIONAL), Inc If you wish to track this shipment and view
ETA ,Bill Of Lading

Screenshot of malicious attachment distributed using this campaign:

Malicious attachment distributing Remcos RAT

Another variant of "DHL Email Virus" email spam campaign (distributes Remcos RAT):

DHL Email Virus email

Text presented within this email:

Subject: DHL Shipping of Original invoice B/L dated 26/10/2018
DHL Shipment Notification
Shipment Successfully Delivered
The following 1 piece(s) have been sent via DHL ,
2018-10-26 on Shipment Number :4920026193;
Your parcel has-been Delivered.At the request of The Account Holder this notice informs you that the status of the shipment Is Now Complete.
If you wish to view shipment details ;

Screenshot of malicious document attached to this email:

DHL Email Virus malicious attachment

IMPORTANT NOTE! This spam campaign is also used to proliferate another trojan called FormBook. The attachment usually comes in MS Word (.doc or .docx) format. In our examined example the attachment was named "Correction Form.doc".

Screenshot of the email:

DHL Email Virus spam campaign distributing FormBook

Text presented within this email:

Dear Customer,
Your packages arrived at our post service since 21st January, 2019.
Our dispatch agent was unable to deliver the packages to you due to incorrect delivery address details on the package registry as recorded by the sender.
Please kindly check the attached details form and make correction to your delivery address to enable us reschedule your package delivery

Best Regards.
Thanks for choosing Dhl Express.
Warm Regards,
CONFIDENTIALITY CAUTION: This message is intended only for the use of the individual or entity to whom it is addressed and may be confidential in nature. If you are not the intended recipient, please notify us immediately by return e-mail and please do delete this message. You should not disseminate, distribute, copy or disclose any information contained herein to any third party. **Please consider the environment before printing this email**

Another malicious attachment (which injects GandCrab 5.2 ransomware) distributed using "DHL Email Virus" spam campaign:

DHL Email Virus spam campaign promoting GandCrab 5.2

Update December 13, 2019 - Crooks have released yet another variant of DHL spam cmapaign, which now delivers a completely different attachment - an HTML file which asks to enter email credentials. Once entered, this information is saved in a remote server controlled by cyber criminals. After gaining access to victim's email, crooks can cause a lot of damage, since a lot of people use the same password for multiple accounts. In addition, hijacked emails can be used to steal other accounts by abusing the password recovery feature.

Screenshot of this spam email:

DHL spam email stealing account credentials

Text presented within:

Subject: Shipping Document Delivery

Notification for shipment=event group for ********;
Dear Custome=,
I have attached the soft copy of your shipping document to=this email,
kindly check attachment to view and print shipping document.
Please feel free to contact=me in case of any further assistance.
We thank you for choosing DHL Express.
Thanks and regards
Changchang Liu
Customer Care - Executive
DHL Express (Hong Kong) Limited   
Level 26, Tower 1, Enterprise Square Five,
38 Wang Chiu Road, Kowloon Bay, Hong Kong.
Telephone: +852 2400 3388
Website: hxxps://
GO – Environmental Pr=tection with DHL
CONFIDENTIALITY NOTICE: Thi= message is from DHL and may contain confidential business information.
It is intended solely for the use of the individual to whom it is addressed=2E If you are not the intended recipient
please contact the sender and delete this message and any attachment from y=ur system. Unauthorized publication,
use, dissemination, forwarding, printing or copying of this E-Mail and its =ttachments is strictly prohibited.

Screenshot of the malicious HTML attachment ("Shipping_Document.html"):

Malicious DHL spam campaign attachment stealing account credentials

Text presented within:

DHL Online Bill Of Lading

DHL Online Security
Please verify your email to prove you are not a robot

Enter email password below

Enter Email Password


Another variant of "DHL" spam campaign used for phishing purposes:

DHL phishing email spam campaign

Text presented within this email:

Subject: Delivery Exception: Incorrect Delivery Address


Hello ****,

We are unable to deliver your DHL Express shipment with waybill number 1308881711 because the delivery address we have for you seems to be incorrect.

Please update your address here.


Waybill No. 1308881711
Delivery Address NIL

Thank you for using On Demand Delivery

DHL Express - Excellence. Simply delivered.

Deutsche Post DHL Group
DHL Express | Contact DHL | Privacy Policy | Unsubscribe
2020 © DHL International GmbH. All rights reserved.

Screenshot of a phishing website promoted via this email:

DHL phishing website

Yet another variant of DHL spam campaign distributing a malicious attachment:

DHL spam campaign March 13, 2020

Text presented within this email:

Subject: Documents /DHL

Dear Customer,

as per the above mentioned awb, please find attached the related documents.

Please be informed that, in order to preceed with Customs clearance,
we need the following instructions:

Enclosed You can find the drafts of these requests

Would you please send us urgently the declaration stated below in order
to proceed with customs clearance formalities.

Best regards,

Screenshot of the malicious attachment (MS Excel file):

DHL spam campaign, malicious attachment, March 13, 2020

Yet another DHL spam email which distributes Agent Tesla RAT (the attachment is "DHL COURIER PICKUP CONFIRMATION.pdf.ace"):

DHL email virus spreading Agent Tesla RAT

Text presented within this email:

Subject: DHL Delivery Shipment COVID-19 Be Safe and Stay Strong.


Dear Valued Customer,

In the face of the challenges posed by the current global COVID-19 situation, DHL
Express maintains its service while protecting our employees and customers to the best of
our abilities.

Please download your posted original documents attached to confirm accordingly if your
delivery details is correct, before we submit to our outlet office for dispatch to your door

Thank you for using DHL

DHL Express

This is an auto-generated message sent to:Our Valued Customer.

Yet another DHL-related email distributing a malicious MS Word document ("INV, Shipping documents and BL draft.doc"):

DHL Email Virus (2020-05-08)

Text presented within:

Subject: DHL Shipment Delivery pickup Notification -Ref ID: 6196654391

Dear Customer,

Attached is the Original Shipping documents and BL as assigned to deliver to you.

Notification for shipment event group "Picked up" for 05 May 2020
AWB Number: 6196654391
Pickup Date: 2020-05-05 01:30:00
Service: P
Pieces: 1
Cust. Ref:

Thank you for shipping with DHL Express Inc.
Deutsche Post DHL - The Mail & Logistics Group.
2018 © DHL International GmbH. All rights reserved.

Terms & Conditions | Privacy system

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
DHL Express order arrival virus QR code
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