UPS Email Virus

Also Known As: UPS invoice virus
Type: Trojan
Damage level: Severe

What is "UPS Email Virus"?

"UPS Email Virus" is a spam email campaign used to proliferate a high-risk virus called Hancitor. Cyber criminals send thousands of emails encouraging users to open attached documents. In this case, the email is presented as a notification from the UPS company, however, opening the attached file leads to infiltration of Hancitor malware.

UPS Email Virus malware

As mentioned above, the email messages are presented as notifications from UPS, a delivery company. They essentially state that the package is delivered and that the user must download and sign an invoice before the package arrives. In fact, opening the attachment results in infiltration of the Hancitor trojan.

Note that UPS is a legitimate company and certainly has nothing to do with this spam campaign. Cyber criminals often hide behind names of legitimate companies or governmental agencies. In doing so, they significantly increase the number of infections, since users are much more likely to open files that are received from familiar names.

Hancitor is a trojan that causes chain infections. Thus, the presence of Hancitor leads to infiltration of the Pony, Evil Pony, and ZeuS Panda viruses. These viruses are mainly designed to record personal information (mostly account credentials). The data is stored on a remote server controlled by cyber criminals who aim to generate as much revenue as possible.

There is a high probability that hijacked accounts will be misused through money transfers, online purchases, and so on.

The presence of these viruses can lead to serious privacy issues and significant financial loss. If you have already opened attachments distributed using this spam campaign, immediately scan the system with a reputable anti-virus/anti-spyware program and eliminate all detected threats.

Threat Summary:
Name UPS invoice virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner
To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

There are dozens of trojan-type viruses distributed using spam campaigns including REDAMAN, TrickBot, FormBook, and Adwind - the list goes on and on. The developers are different and thus the behavior might also differ (some proliferate viruses, others gather information, etc.).

Despite this, all trojan-type viruses pose a direct threat to your privacy and computer safety. Therefore, eliminate them immediately.

How did "UPS Email Virus" infect my computer?

The "UPS Email Virus" campaign proliferates a malicious MS Office document that, once opened, encourages users to enable macro commands, however, this will grant permission to inject Hancitor into the system. Although this malware distribution method is simple and effective, it has a major flaw.

Malicious attachments are only able to download and install malware if they are opened using the MS Office suite. Therefore, if the .doc file is opened using any app other than MS Word, the virus will not be installed. In addition, Hancitor works only on the Windows Operating System and users of other platforms are safe.

How to avoid installation of malware?

To prevent this situation, be very cautious when browsing the internet. We strongly recommend that you think twice before opening email attachments. If the file seems irrelevant/unexpected or the sender seems suspicious, do not open it. In addition, use a legitimate anti-virus/anti-spyware suite, since these tools can detect and eliminate malware before it does any damage.

The main reasons for computer infections are poor knowledge and careless behavior. The key to safety is caution. If you have already opened a "UPS Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "UPS Email Virus" email message:

A signature is required for package delivery
Greetings,glad to inform you that, you have a package coming.
Expected Delivery Date: 10/09/2018
Time: 01:30 PM - 09:30 PM
Download Invoice Here
View Details
Manage Delivery
View Delivery Planner
UPS Next Day Air Saver
Get the UPS My Choice app for Facebook
Get the mobile app
All trademarks, trade names, or service marks that appear in association with UPS are the property of their owners.
If the download links are not working,please remove this email from a junk folderand try again.
*** This is an automatically created e mail , do not reply directly to this message ***
UPS PrivacyNotice | UPS My Choice Terms

Malicious attachment distributed via "UPS Email Virus" spam campaign:

Malicious attachment distributed through UPS Email Virus spam campaign

Another variant of UPS email scam (delivers Emotet trojan):

ups scam email variant 2 - spreading malware - trickbot trojan

Text presented in this variant:

UPS Shipment Notification
The physical parcel may or may not have actually been tendered to UPS for shipment.
Scheduled Delivery Date: Wednesday, 02/27/2019
Shipment Details
Shipment number: 9Q15686898818951
From: Amazon
Thank you for your business.

Yet another variant of "UPS" email spam campaign used to spread Emotet trojan (the tracking number is actually a link leading to a malicious MS Word document):

UPS email spam campaign spreading Emotet

Text presented within this email:

Subject: Your UPS Invoice is Ready


The status of your package has changed.

Exception Reason: A transportation accident has delayed delivery.
Execption Resolution: We've missed the scheduled transfer time. This may cause a delay.

Scheduled Delivery Date: Monday, 11/25/2019


From: *******
Tracking Number: 3ZU36430925479243
Ship To: (It is necessary to specify the address)

Appearance of the malicious attachment ("this-site-is-virus.doc"):

Malicious MS Word attachment distributing Emotet

Text presented within this file:

Don't open computer viruses.

No abra virus informáticos.

لا تفتح فيروسات الكمبيوتر.


컴퓨터 바이러스를 열지 마십시오.

Ne pas ouvrir les virus informatiques.

Öffnen Sie keine Computerviren.

Μην ανοίγετε ιούς υπολογιστών.

No abra virus informáticos.

Ikke åpne datavirus.

کمپیوټر ویروسونه مه پرانیستئ.


Не открывайте компьютерные вирусы.

Nie otwieraj wirusów komputerowych.

कंप्यूटर वायरस मत खोलो।

Another variant of UPS spam email which distributes Agent Tesla RAT:

UPS email spreading Agent Tesla trojan

Text presented within this email:

You have a package coming.
This message was sent to you ** to notify you that the shipment information below has been transmitted to UPS. The physical package have actually been tendered to UPS for shipment and it is ready. To verify the actual transit status of your shipment, view the attached details.

Shipment details.
Tracking Number: View attached
Number of Packages: 1
Weight: 30.9 Kgs
Package Order Number: HN53953
© 2020 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.

All trademarks, trade names, or service marks that appear in connection with UPS's service are the property of their respective owners.

Appearance of yet another UPS-themed spam email used to distribute malware. Depending on this email's variant, the links within download a document which injects either Dridex malware or Zeppelin ransomware:

UPS-themed spam email distributing Dridex malware and Zeppelin ransomware

Text presented within:

Subject: Your UPS Invoice is Ready


view and pay your invoice

Your new invoice is now available. Please visit the UPS Billing Center to view and pay your invoice.

Thank you for your business.

For additional support, please view the UPS Billing Center User Guide.
© 2020 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
For more information on UPS's privacy practices, refer to the UPS Privacy Policy.
Please do not reply directly to this e-mail. UPS will not receive any reply message.
For questions or comments, visit Contact UPS.

This communication contains proprietary information and may be confidential. If you are not the intended recipient, the reading, copying, disclosure or other use of the contents of this e-mail is strictly prohibited and you are instructed to please delete this e-mail immediately.
Privacy Policy
Contact UPS

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically.

To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that seems suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button.

Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard.

In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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UPS invoice virus QR code
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