Adobe Ransomware

Also Known As: Adobe virus
Distribution: Low
Damage level: Severe

Adobe ransomware removal instructions

What is Adobe?

Adobe is a high-risk virus that is categorized as ransomware. This virus belongs to the Dharma ransomware family and it was first discovered by S!Ri. Adobe's developers (cyber criminals) use it to corrupt systems by encrypting files (making them unusable). Another ransomware that adds .adobe (or .adobee) extension to encrypted files originates from STOP ransomware family. Once the system is infiltrated, Adobe ransomware displays a ransom demand message (pop-up window), creates a "FILES ENCRYPTED.txt" text file, and renames each encrypted file by adding the ".adobe" extension plus a unique ID and an email address. For example, "1.jpg" file is renamed to "[].adobe", and so on. Adobe can be found and identified in Task Manager as "BulkFileChanger (32bit)". Other variants of this ransomware use: ".[].adobe", ".[].adobe", ".[].adobe", ".[].adobe", ".[].adobe", ".[].adobe", ".[].adobe", ".[].adobe", ".[].adobe" and ".[].adobe"  extensions for encrypted files.

The "FILES ENCRYPTED.txt" text file contains a short message stating that all files have been locked (encrypted) and an email address to contact Adobe's developers. According to a ransom demand pop-up window, all files has been locked due to a 'security problem with the PC'. To retrieve their files, users must contact cyber criminals via the email address, however, as with most ransomware developers, Adobe's developers make ransom demands. The cost of decryption is unknown, however, according to Adobes's developers, this depends on how quickly victims make contact. Furthermore, they offer free decryption of one file as a 'guarantee' that they can be trusted. They promise to send a decryption tool as soon as payment is made (in Bitcoins). Also, Adobe ransomware developers urge their victims not to attempt to decrypt their files using third party software. According to them, these actions might result in permanent data loss and increased cost of decryption. Note that most cyber criminals cannot be trusted - they usually ignore victims and do not provide promised decryption tools, even if ransoms are paid. Do not contact Adobe's developers. The only way to retrieve locked files free of charge is to use an existing backup. There are no tools capable of cracking Adobe cryptography free of charge (at least not yet).

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Adobe decrypt instructions

Other ransomware-type viruses similar to Adobe include Impect, AUDIT, Supportfiless24, Ox4444, and many others. Frequently, ransomware viruses encrypt users' files and retain them this state until ransoms are paid. The only differences between these viruses are ransom sum and cryptography used for encryption of  files. It is not known which cryptography Adobe's developers use, however, this is usually a symmetric or asymmetric algorithm. In any case, most ransomware viruses cannot be cracked unless the virus is still in development or has bugs/flaws. Therefore, we recommend that you maintain regular backups and store them on unplugged storage devices or remote servers (otherwise backups might be encrypted with other data).

How did ransomware infect my computer?

It is not known exactly how Adobe's developers proliferate this ransomware, however, common methods include spam email campaigns, fake software updaters, trojans, and third party download sources. To spread these viruses through spam campaigns, cyber criminals send emails that contain malicious attachments. To infect computers they first need to be opened. Cyber criminals attempt to trick people into opening them by presenting the files as legitimate documents (Microsoft Office files, PDF, archive files, executables, and so on). Fake software updaters infect systems by downloading rogue applications or malware rather than the promised updates, or by exploiting outdated software bugs/flaws. Trojans are viruses that cause chain infections. If a trojan is installed on a computer, it will infect computers with other viruses. Free file hosting websites, peer-to-peer (P2P) networks, freeware download websites, third party software downloaders/installers are often used by presenting malicious files as legitimate. Cyber criminals use these methods to trick people into installing viruses.

Threat Summary:
Name Adobe virus
Threat Type Ransomware, Crypto Virus, Files locker
Symptoms Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.

To eliminate Adobe virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

Be careful when opening attachments (or links) that are presented in emails received from unknown, suspicious or other similar addresses. Use official and trustworthy sources to download software, and avoid using third party software downloaders and other similar sources. Update software using tools or functions provided by official developers only. Have reputable anti-virus/anti-spyware software installed and keep it enabled at all times. These programs are capable of detecting viruses before they do any damage. If your computer is already infected with Adobe, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in Adobe ransomware pop-up window:

All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail
Write this ID in the title of your message 1E857D00
In case of no answer in 24 hours write us to theese
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 1 file for free decryption. The total size of files must be less than 1Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price.
Also you can find other places to buy Bitcoins and beginners guide here:
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Screenshot of Adobe text file ("FILES ENCRYPTED.txt"):

Adobe text file

Text presented in Adobe ransomware text file:

all your data has been locked us
You want to return?
write email

Screenshot of files encrypted by Adobe (".adobe" extension):

Files encrypted by Adobe

Screenshot of Adobe ransomware process ("BulkFileChanger (32bit)") in Windows Task Manager:

Adobe ransomware BulkFileChanger process in Task Manager

Update January 24, 2019 - Recently a new variant of Djvu ransomware has started using ".adobe" or ".adobee" file extensions as well. Therefore, if your computer has been infected with that virus (you can distinguish by ransomware's behavior - Djvu doesn't open any pop-up window and it's created text file is named "_openme.txt"), you might want to take a closer look at Djvu's article, since viruses from this ransomware family are completely identical.

Screenshot of the text file created by this Djvu variant ("_openme.txt"):

Text file created by Djvu .adobe variant

Text presented within this file:

---------------- ALL YOUR FILES ARE ENCRYPTED ----------------

Don't worry, you can return all your files!
All your files documents, photos, databases and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail "Spam" folder if you don't get answer more than 6 hours.


To get this software you need write on our e-mail:

Reserve e-mail address to contact us:

Your personal ID:

Screenshot of files encrypted by this Djvu variant (".adobe" extension):

Djvu .adobe extension

Adobe ransomware removal:

Instant automatic removal of Adobe virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Adobe virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Adobe virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Adobe ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Adobe ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Adobe are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by Adobe, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Adobe ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove Adobe ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Adobe virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Adobe virus on your mobile device.
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Platform: Windows

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