American Express Email Virus

Also Known As: possible malware infections
Type: Other
Distribution: Low
Damage level: Severe

"American Express Email Virus" removal guide

What is "American Express Email Virus"?

"American Express Email Virus" is one of many spam campaigns used by scammers to proliferate computer infections. Scammers use this (and other similar) email scams to trick people into opening presented attachments (HTML files). Opening this particular attachment will result in users having various personal details stolen.

American Express Email Virus spam campaign

Scammers present the "American Express Email Virus" scam as an important/urgent email relating to an American Express card. Note that American Express (a financial services company) has nothing to do with this scam. Scammers who send these emails often claim to be representatives of well-known companies. Generally, attachments presented in these scams are used to infect computers and steal personal data. In this case, the main purpose is to trick recipients into opening the presented HTML file, which then opens a deceptive website on which users are asked to provide their banking details (see screenshot below). This scam is probably used to proliferate malicious software such as Emotet. In any case, providing the required details (or, in other cases, simply opening the attachments) usually results in various privacy issues, financial loss, browsing safety problems, and so on. We recommend that you ignore these emails and that you do not download or open the attachments or web links.

Typically, these spam campaigns are used to proliferate viruses. Some examples of possible infections are Adwind, FormBook, TrickBot, LokiBot, and so on. Generally, these are presented in emails are used to steal personal details (logins, passwords, etc.) or cause other infections (chain infections). Therefore, eliminate this unwanted software immediately.

How do spam campaigns infect computers?

This particular spam campaign is used to trick people into opening the provided HTML file, which leads to a deceptive website. On this site, users are asked to provide banking account details such as usernames, passwords, and digits from their American Express cards. In other cases, scammers attach Microsoft Office documents, PDF archives, executables, or other files. These must be opened, extracted, and then executed manually for the infections to proliferate.

How to avoid installation of malware?

Do not download or open (execute) files that are attached to emails received from suspicious, untrustworthy or unknown addresses. These deceptive emails can often be identified, since they do not relate to their recipients or are irrelevant. Have a trustworthy (reputable) anti-virus or anti-spyware suite installed and keep it enabled. These tools can prevent computer infection by viruses and stop them before they can proliferate/cause further infections. If you have already opened malicious attachments, run a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "American Express Email Virus" email message:

Subject: Urgent Document; Please Read

Dear Member,

You have a priority document regarding your American Express Card.

Access attached document to read.

Thank you.
American Express Service

Contact our service center for

© 2018 America Express, Inc. the American Express brandmark, and the color blue are trademarks of American Express service , Inc. All rights reserved.
For more information on American Express privacy practices, refer to the American Express Privacy Policy.
Please do not reply directly to this e-mail. American Express will not receive any reply message.
For questions or comments, visit Contact UPS.

This communication contains proprietary information and may be confidential. If you are not the intended recipient, the reading, copying, disclosure or other use of the contents of this e-mail is strictly prohibited and you are instructed to please delete this e-email immediately.

Screenshot of a deceptive website designed to steal banking details:

american express email virus website designed to steal password and login

Instant automatic removal of possible malware infections: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.