Google Ads - Your Account Is Suspended Email Scam

Also Known As: possible malware infections
Damage level: Medium

What is "Google Ads - Your account is suspended"?

"Google Ads - Your account is suspended" is a spam email campaign and a scam. Scammers send this email to many people hoping that some will take it seriously.

The main purpose of the scam is to trick people into providing their Google Ads account details (entering their usernames and passwords). If you receive this email, ignore it. Also ignore any other similar emails received.

Google Ads - Your account is suspended spam campaign

Cyber criminals responsible for this scam present this email as a message from the Google Ads team. Scammers often pose as representatives (team members) of a well known company. The "Google Ads - Your account is suspended" email states that the user's Google Ads account has been suspended for circumventing systems.

To restore their accounts, recipients are encouraged to login by clicking a link provided. If clicked, it opens a fake login page: this can be identified by inspecting the opened website link, which is misspelled (accounts.vgeoogle.com). This website asks visitors to log into their Google Ads accounts by providing their email addresses (or telephone numbers) and passwords.

As mentioned, scammers use this method to steal accounts. Having your account stolen could result in a data leak, financial loss, and various other problems. We strongly recommend that you are vigilant with these emails - the best way to avoid any issues caused by such spam campaigns is to simply ignore them.

Threat Summary:
Name Google Ads - Your Account Is Suspended Email Scam.
Threat Type Phishing, Scam, Social Engineering, Fraud.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of user's computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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There are many other spam campaigns that are designed to steal personal details and to extort money from people. Some examples are "AMEX Email Scam", "Iforgot.apple.com", and "You Certainly Do Not Know Me".

Other types of emails are used by cyber criminals to spread computer infections such as LokiBot, TrickBot, Emotet, AZORult, Adwind, and other malicious programs. They send emails that contain attached files such as Microsoft Office documents, JavaScript files, PDF documents, archives such as ZIP, RAR, executable files, and so on.

Computers become infected when people open these files, which download and install malicious programs (cyber criminals use them to steal logins, passwords, data relating to browsing activity, banking details and other sensitive data).

In this way, they generate revenue. Regular users can thus experience financial loss, problems with privacy, data loss, browsing safety, and so on.

How do spam campaigns infect computers?

Attached files can do damage only if opened. For example, in the case of an archive file, its contents must be extracted and opened/executed.

In the case of an MS Office document, it will ask to enable macros commands. Enabling them allows a malicious document to download and install a high-risk computer infection. In summary, no attached file can do any harm (proliferate viruses) unless it is opened.

How to avoid installation of malware?

Do not open attachments/files or web links that are presented in emails received from unknown or suspicious addresses. Note that these emails are usually presented as legitimate and official, however, they are often irrelevant to the recipients. Additionally, all software should be downloaded from official websites, using direct links.

Do not use third party downloaders, Peer-to-Peer networks such as torrent clients, eMule, unofficial websites and other channels of this kind. Software updates should be downloaded and installed using tools or implemented functions that are provided by official software developers. Third party updaters can download and install computer infections.

This is also the case with software 'cracking' tools, which people often use to bypass paid software activation. Note, using these tools is a cyber crime. Another effective way to protect computers is to have reputable anti-virus or anti-spyware software installed and enabled at all times.

If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Google Ads - Your account is suspended" email message:

Your Customer ID: 747-128-4244
Sign in
Google Ads
Your account is suspended
Your Google Ads account 747-128-4244 has been suspended for Circumventing systems.
If you believe this is an error, submit an appeal and weíll review your account.
Please log-in here to restore your account.
If you have a prepaid balance remaining in your account, you can request a refund at any time.
The Google Ads Team
This email was sent to update you about your Google Ads account.
Google LLC
1600 Amphitheatre Parkway,
Mountain View, CA 94043

Deceptive website (accounts.vgeoogle.com) presented as official Google Ads login page:

fake google ads website asking to username and password

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically.

To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu".

Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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