"Google Ads - Your account is suspended" removal guide
What is "Google Ads - Your account is suspended"?
"Google Ads - Your account is suspended" is a spam email campaign and a scam. Scammers send this email to many people hoping that some will take it seriously. The main purpose of the scam is to trick people into providing their Google Ads account details (entering their usernames and passwords). If you receive this email, ignore it. Also ignore any other similar emails received.
Cyber criminals responsible for this scam present this email as a message from the Google Ads team. Scammers often pose as representatives (team members) of a well known company. The "Google Ads - Your account is suspended" email states that the user's Google Ads account has been suspended for circumventing systems. To restore their accounts, recipients are encouraged to login by clicking a link provided. If clicked, it opens a fake login page: this can be identified by inspecting the opened website link, which is misspelled (accounts.vgeoogle.com). This website asks visitors to log into their Google Ads accounts by providing their email addresses (or telephone numbers) and passwords. As mentioned, scammers use this method to steal accounts. Having your account stolen could result in a data leak, financial loss, and various other problems. We strongly recommend that you are vigilant with these emails - the best way to avoid any issues caused by such spam campaigns is to simply ignore them.
|Name||Google Ads - Your Account Is Suspended Email Scam.|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of user's computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
To eliminate possible malware infections our malware researchers recommend scanning your computer with Spyhunter.
How do spam campaigns infect computers?
Attached files can do damage only if opened. For example, in the case of an archive file, its contents must be extracted and opened/executed. In the case of an MS Office document, it will ask to enable macros commands. Enabling them allows a malicious document to download and install a high-risk computer infection. In summary, no attached file can do any harm (proliferate viruses) unless it is opened.
How to avoid installation of malware?
Do not open attachments/files or web links that are presented in emails received from unknown or suspicious addresses. Note that these emails are usually presented as legitimate and official, however, they are often irrelevant to the recipients. Additionally, all software should be downloaded from official websites, using direct links. Do not use third party downloaders, Peer-to-Peer networks such as torrent clients, eMule, unofficial websites and other channels of this kind. Software updates should be downloaded and installed using tools or implemented functions that are provided by official software developers. Third party updaters can download and install computer infections. This is also the case with software 'cracking' tools, which people often use to bypass paid software activation. Note, using these tools is a cyber crime. Another effective way to protect computers is to have reputable anti-virus or anti-spyware software installed and enabled at all times. If you have already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.
Text presented in the "Google Ads - Your account is suspended" email message:
Your Customer ID: 747-128-4244
Your account is suspended
Your Google Ads account 747-128-4244 has been suspended for Circumventing systems.
If you believe this is an error, submit an appeal and weíll review your account.
Please log-in here to restore your account.
If you have a prepaid balance remaining in your account, you can request a refund at any time.
The Google Ads Team
This email was sent to update you about your Google Ads account.
1600 Amphitheatre Parkway,
Mountain View, CA 94043
Deceptive website (accounts.vgeoogle.com) presented as official Google Ads login page:
Instant automatic removal of possible malware infections:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
- What is "Google Ads - Your account is suspended"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.