"Your friend’s account was compromised Email Virus" removal guide
What is "Your friend’s account was compromised Email Virus"?
There is a great number of examples of spam campaigns that cyber criminals spread/send with a purpose to infect computers with one or another malicious program. Typically, they send emails that contain some malicious attachment or website link hoping that recipients will open it. Their main goal is to trick recipients into executing a malicious file which is designed to infect operating system with some malware. This particular spam campaign is used to trick recipients into installing Raccoon Stealer. Therefore, we strongly recommend not to trust this email and leave its contents unopened.
Scammers claim that they have hacked email account of some person and found pictures of his naked girlfriend there. They asked him to pay $500 for not spreading those photos, but that person refused to pay and now scammers offer recipients to see those photos through the attached .doc (Microsoft Office) file. In order to see those photos recipients supposed to open that document and give it a permission to enable editing/content. As we mentioned in the introduction, this document is designed to install RacoonStealer. By enabling content/editing recipients would allow a document to cause its installation. Racoon Stealer is a malicious program which is designed to steal various personal, sensitive information. It attempts to steal information such as various passwords, browser cookies, auto-fill data and cryptowallet details. Typically, cyber criminals use such information to make fraudulent purchases, transactions, steal identities, and so on. They could misuse hijacked accounts to spread other spam campaigns (including this one), trick other people into transferring money, and so on. Therefore, any of these problems can be avoided by leaving the contents of this spam campaign (email) unopened.
|Name||Your friend’s account was compromised spam campaign|
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Attachment(s)||1O1236.doc (its name may vary)|
|Detection Names (1O1236.doc)||Cyren (W97M/Downldr.KQ.gen!Eldorado), DrWeb (Trojan.Siggen9.17251), ESET-NOD32 (GenScript.IGH), Kaspersky (HEUR:Trojan.MSOffice.SAgent.gen), Full List Of Detections (VirusTotal)|
|Detection Names (AutoIt3.exe/Racoon Stealer's executable)||Jiangmin (Trojan.Miner.ffr), SecureAge APEX (Malicious), Webroot (Pua.Riskware.Autoit), Zoner (Trojan.Win32.87659), Full List (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Payload||Racoon Stealer, Ursnif|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Some more examples of spam campaigns that are/were used to trick recipients into installing malicious software on their computers are "Secret Love Email Virus", "PETRONAS Email Virus" and "WeTransfer Email Virus". Examples of malicious programs that are distributed this way are Emotet, TrickBot, Adwind and LokiBot. In most cases attached files or files downloaded through included website links lead to installation of software that is designed to steal personal information, encrypt data, spread other malware and perform other actions that usually cause serious problems.
How did "Your friend’s account was compromised Email Virus" infect my computer?
How to avoid installation of malware?
Files and website links in irrelevant emails that are received from unknown, suspicious addresses should not be opened. It is important to be sure that it is safe to open contents of such emails. All software should be downloaded from official websites and via direct links. Other sources, tools like third party downloaders, installers, unofficial pages, Peer-to-Peer networks (e.g., torrent clients, eMule), etc., can be (and often are) used to distribute malicious software. Therefore, they should not be used neither to download or install software. Furthermore, software must be updated and activated only through implemented tools or functions that are designed by official developers. It is worth mentioning that it is not legal to activate licensed programs with unofficial activation ('cracking') tools. Besides, such tools often cause installation of malware. And finally, we advise to regularly scan the operating system for threats with a reputable antivirus or anti-spyware software and always keep it up-to-date. If you've already opened "Your friend’s account was compromised Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "Your friend’s account was compromised" email letter:
Subject: Your friend's account was compromised
Hey there, we're a Red Skull hacker crew. We have recently got a login to the e-mail account of the man, and you're in his contact list. In this mail, we have found pictures of his naked girlfriend and demanded five hundred dollars for them. If he will ignore us, we guaranteed him that we would send these pictures to everyone of his contact list. Unfortunately, he refused to pay , and because you on his contact list, you received this letter. You will see these pictures attached to this message.
Malicious attachment distributed via "Your friend’s account was compromised" spam campaign:
Text in this document:
To open this document, follow steps:
This document is only available for desktop version of Microsoft Office Word
Click Enable editing button from the yellow bar above
Once you have enabled editing, please click Enable content button from the yellow bar above
Another variant of "Your friend’s account was compromised" spam campaign distributing Ursnif trojan:
Text presented within this email:
Subject: Mail belonging to your colleague has been stolen
Hey, we are a Red Skull hacker crew. We have got access to the e-mail account of one man, and you're in his contact list. In this contact list, we have found images of his naked girlfriend and demanded five hundred dollars for them. In the event that he will ignore us, we guaranteed him that we will send these photos to everyone of his contacts. Regrettably, he has not paid, and because you were on his contact list, you obtained this mail. You will find these pix attached to this message.
Another "Your Friend’s Account Was Compromised" spam email used to spread Raccoon Stealer malware:
Text presented within this email:
Hi there, we're a Red Skull hacker group. We have got access to the mail account of one man, and you are in his contacts. In his mail, we have found photos of his naked wife and requested $500 for them. In case he'll ignore us, we guaranteed him that we would direct these photographs to everyone of his contacts. Unluckily, he hasn't paid, and since you have been on his mail, you received this msg. You will find these pix attached to this letter.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Your friend’s account was compromised Email Virus"?
- STEP 1. Manual removal of Racoon Stealer malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.