"Secret Love Email Virus" removal guide
What is "Secret Love Email Virus"?
|Name||Secret Love spam campaign|
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Attachment(s)||LOVE_YOU_428969_2020.zip (its name may vary)|
|Detection Names||DrWeb (Trojan.Siggen9.15359), NANO-Antivirus (Trojan.Script.Heuristic-js.iacgm), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Payload||NEMTY 2.5 REVENGE|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Examples of other spam campaigns used to spread malicious software are "PETRONAS Email Virus", "WeTransfer Email Virus", "Coronavirus Email Virus". Cyber criminals who attempt to trick recipients into installing malware through malicious attachments usually disguise their emails as official, important, and use names of legitimate companies, familiar people, and so on. More examples of malware that is distributed via spam campaigns/emails include Emotet, TrickBot, Adwind and LokiBot.
How did "Secret Love Email Virus" infect my computer?
How to avoid installation of malware
Do not open attachments or web links that are included in irrelevant emails, especially if the emails are received from unknown, suspicious addresses. If there is any reason to suspect that an email could be sent by cyber criminals, then the safest option is to ignore it (leave its contents unopened). All files and program should be downloaded from official, trustworthy websites. Unofficial pages, various third party downloaders, installers, Peer-to-Peer networks (torrent clients, eMule) and other channels, tools should not be used to download or install software. Software must be updated through implemented functions and tools provided by official developers. If software needs to be activated, use the proper method. It is illegal to do activate software (bypass activation) with various 'cracking', unofficial activation tools. These can infect systems with malware. Finally, your computer should be regularly scanned for threats with reputable antivirus or anti-spyware software. If you have already opened "Secret Love Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "Secret Love Email Virus" email message:
Subject: Don't tell anyone
Screenshot of NEMTY 2.5 REVENGE ransomware ransom message:
Files encrypted by NEMTY 2.5 REVENGE ransomware:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Secret Love Email Virus"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.