How to uninstall .google ransomware from the operating system?

Also Known As: .google virus
Distribution: Moderate
Damage level: Severe

.google ransomware removal instructions

What is .google ransomware?

.google ransomware is a malicious program, designed to encrypt data in order to demand payment for the decryption. It must be emphasized that this malware has no connection to Google LLC. During the encryption process, all affected files are renamed according to this pattern: original filename, unique ID, cyber criminals' email address and the ".google" extension. For example, a file originally titled "1.jpg" would appear as something similar to "1.jpg_ID_512064768_Bossi_tosi@protonmail.com.google" - following encryption. After this process is complete, a ransom note - "FireRecovery.txt" is created.

The message in "FireRecovery.txt" states that all of the victims' data has been encrypted. To recover it, the note instructs users to establish communication with the cyber criminals behind the infection, via email. Victims' letters must contain the unique ID assigned to them. They can also attach up to two encrypted files to their emails - to test decryption. The message ends with warnings that attempting manual decryption will result in permanent data loss. In many cases of ransomware attacks, without interference of the cyber criminals responsible - decryption is impossible. It might be, if the malicious program is still in development and/or has crucial bugs (flaws). Whatever the case, it is expressly advised against communicating with and/or meeting the demands of cyber criminals. Since often, despite paying - users do not receive the promised decryption tools/software. Hence, their data remains encrypted and worthless, and they experience financial losses. To prevent the .google ransomware from further encryptions, it must removed from the operating system. Unfortunately, removal will not restore already encrypted files. The sole solution is recovering them from a backup, if one was made prior to the infection and was stored in a separate location.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

.google decrypt instructions (FireRecovery.txt)

OpqzN2019covVhd and UPPER are a few examples of other ransomware. Malicious software within this classification operates by encrypting files and demanding a ransom for the decryption. There are two crucial differences in-between these programs/infections: the cryptographic algorithms they use (symmetric and asymmetric) and the size of the demanded payment. The ransoms typically range from three to four digit sums (in USD). Usually, cyber criminals ask for digital currencies (e.g. cryptocurrencies, pre-paid vouchers, etc.), due to transactions of them being difficult/impossible to trace. To ensure data safety, it is recommended to keep backups in unplugged storage devices and/or remote servers (ideally, in several different locations).

How did ransomware infect my computer?

Ransomware and other malware mainly spread through spam campaigns, trojans, illegal activation ("cracking") tools, illegitimate updates and untrustworthy download channels. The term "spam campaign" describes large scale operations, during which deceptive/scam emails are sent. These letters are frequently presented as "official", "urgent", "important" and can even be disguised as mail from legitimate institutions, organizations, companies, service providers and so on. The emails contain infectious files, either attached to or linked inside them (i.e. download links). Malicious files can be in various formats (e.g. PDF and Microsoft Office documents, archive and executable files, JavaScript, etc.) and when they are opened - the infection process is jumpstarted. In other words, opening these files triggers them to begin downloading/installing malware. Trojans are malicious programs, capable of causing chain infections. Rather than activate licensed product, "cracking" tools can download/install malicious software. Fake updaters cause infections by abusing weaknesses of outdated products and/or by simply installing malware instead of the updates. Malicious programs can be inadvertently downloaded from untrustworthy sources, e.g. unofficial and free file-hosting sites, P2P sharing networks (BitTorrent, eMule, Gnutella, etc.) and other third party downloaders.

Threat Summary:
Name .google virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .google (files are also appended with a unique ID and the cyber criminals' email address)
Ransom Demanding Message FireRecovery.txt
Cyber Criminal Contact Bossi_tosi@protonmail.com, back_me@foxmail.com
Detection Names BitDefenderTheta (Gen:NN.ZexaF.34104.zwW@aSfnRci), F-Secure (Trojan.TR/Crypt.XPACK.Gen), Kaspersky (HEUR:Trojan.Win32.Generic), Full List Of Detections (VirusTotal)
Rogue Process Name bild.exe (process name may vary)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate malware infections our security researchers recommend scanning your computer with Spyhunter.
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How to protect yourself from ransomware infections?

Opening dubious and/or irrelevant emails is ill-advised. Any attachments or links found in such letters - must not be opened, since that can result in a malware infection. It is recommended to only use official and verified download channels. It is just as important to activate and update products with functions/tools, provided by legitimate developers. Illegal activation tools ("cracks") and third party updaters are advised against use, as they are often used to proliferate malicious content. To ensure device and user safety, it is paramount to have a reputable anti-virus/anti-spyware software installed and updated. Furthermore, it should be used to run regular system scans and to remove detected/potential threats. If your computer is already infected with .google, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in .google ransomware's text file ("FireRecovery.txt"):

Hello,
your files have been encrypted! To return the files, message us at Bossi_tosi@protonmail.com or Bossi_tosi@protonmail.com

Please type us your ID: -

You can send us any two encrypted files and we will decrypt them to prove our honesty.


Attention!!! Do not try to recover the files yourself, you will damage them and recovery with our key will become impossible.

Screenshot of files encrypted by .google (".google" extension):

Files encrypted by .google ransomware (.google extension)

Screenshot of .google ransomware's process on Windows Task Manager ("bild.exe"; process name may vary):

.google ransomware process on task manager (bild.exe; process name may vary)

Appearance of another variant of .google ransomware, which provides different email address (back_me@foxmail.com):

Screenshot of the ransom note:

Updated .google ransomware ransom note

Text presented within this file:

Hello,
your files have been encrypted! To return the files, message us at back_me@foxmail.com or back_me@foxmail.com

Please type us your ID: -

You can send us any two encrypted files and we will decrypt them to prove our honesty.

Attention!!! Do not try to recover the files yourself, you will damage them and recovery with our key will become impossible.

Screenshot of files encrypted by this ransomware:

Files encrypted by the updated .google ransomware

.google ransomware removal:

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the .google virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the .google ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining .google ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of .google are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by .google, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as .google ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove .google ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
.google virus QR code
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