How to uninstall Jope ransomware from a computer?

Also Known As: Jope virus
Distribution: Moderate
Damage level: Severe

Jope ransomware removal instructions

What is Jope?

There are many ransomware-type programs that belong to the Djvu family, Jope is one of them. It encrypts victim's files, adds a new extension to their filenames and creates a ransom note. Jope renames encrypted files by appending the ".jope" extension to their filenames, for example, it renames "1.jpg" to "1.jpg.jope", "2.jpg" to "2.jpg.jope", etc. Instructions on how to contact cyber criminals, details like size of a ransom and other information are provided in a text file named "_readme.txt". Credits for discovering Jope ransomware belong to Michael Gillespie.

As stated in the ransom note, Jope encrypts files (documents, photos, databases, etc.) by using a strong encryption. Files can be encrypted with a decryption software and unique key that cost $980 or $490, their price depends on how fast victims are going to contact Jope's developers. In order to be able to purchase decryption software and key for $490 victims have to contact cyber criminals in the first 72 hours after encryption. It can be done by writing an email to helpdatarestore@firemail.cc or helpmanager@mail.ch, it has to contain the assigned personal ID. When contacted, Jope's developers should provide a cryptocurrency wallet address that has to be used to pay a ransom. In most cases cyber criminals behind a particular ransomware are the only ones who can help victims to decrypt their files. What is worse, victims who trust them (pay a ransom) tend to get scammed - cyber criminals do not send them a decryption tool and/or key even after a payment. Typically, the only way to recover files without having to purchase any decryption tools and risking to get scammed is to restore them from a backup. It is worthwhile to mention that victims who uninstall ransomware prevent it from causing further encryptions. Although, encrypted files remain inaccessible.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Jope decrypt instructions (_readme.txt)

More examples of software of this type are Mado, N2019cov and UPPER. In most cases ransomware is designed to encrypt files and provide (create and/or display) some ransom note. Usually main and most common variables are encryption algorithm (symmetric or asymmetric) that ransomware uses to encrypt data size of a ransom. Either way, most of the times it is impossible to decrypt files without tools that only cyber criminals who designed a particular ransomware have. It is possible only in cases where ransomware is not finished (has bugs, flaws, etc.). Unfortunately, it happens rarely and victims can recover their files without losing money only by using a data backup. Therefore, it is important to always have data backed up and keep it stored on a remote server and/or unplugged storage device.

How did ransomware infect my computer?

One of the most popular ways to spread malicious programs is by using spam campaigns. Cyber criminals send malicious files or website links designed to download them via email. Their main goal is to trick recipients into executing malicious file. Typically, they attach Microsoft Office documents, PDF documents, executables like .exe, archive files (like ZIP, RAR or JavaScript files. Another way to infect systems with ransomware or other malware is by tricking users installing some Trojan. Malicious programs of this type often are designed to cause chain infections - they install other malicious software. Fake software updating tools can cause ca infect systems by installing malware instead updating installed software, or by exploiting bugs, flaws of outdated programs. Untrustworthy software download sources such as freeware download websites, free file hosting websites, Peer-to-Peer networks (like torrents, eMule etc), various third party downloaders can be used as tools to distribute malware too. It is common that cyber criminals use them as tools to upload, host malicious files. It means that files that are downloaded through such sources, if opened, might lead to installation of malware like ransomware. One more way to proliferate malware is through software 'cracking' (unofficial activation) tools. These programs supposed to activate licensed software for free. Nevertheless, they can be and often are designed to install malware instead.

Threat Summary:
Name Jope virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .jope
Ransom Demanding Message _readme.txt
Ransom Amount $980 or $490
Detection Names AVG (FileRepMalware), BitDefender (Trojan.GenericKD.33609911), ESET-NOD32 (A Variant Of Win32/Kryptik.HCMU), Kaspersky (Trojan-Ransom.Win32.Stop.lv), Full List Of Detections (VirusTotal)
Cyber Criminal Contact helpdatarestore@firemail.cc and helpmanager@mail.ch
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Additional Information This malware is designed to show a fake Windows Update window and modify the Windows "hosts" file to prevent users from accessing cyber security websites (more information below).
Distribution methods Infected email attachments (macros), torrent websites, malicious ads, unofficial activation and updating tools.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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How to protect yourself from ransomware infections?

Programs should be downloaded only from official websites and through direct links. Other channels like third party downloaders, Peer-to-Peer networks, unofficial websites, etc., can be used by cyber criminals to spread malicious software. The same applies to various third party installers. Operating system and installed programs must be updated by using implemented functions and/or tools that are designed by the official software developers. Unofficial activation ('cracking') and updating tools can be designed to install malware. Besides, it is not legal to activate licensed software with programs of this type (third party activators). Attachments and/or links in irrelevant emails that are received from suspicious, unknown addresses should not be opened. It is common that such emails are being sent by cyber criminals who attempt spread malware. It is worth mentioning that they often disguise their emails as important, official, and so on. And finally, operating system is safer if it is regularly scanned with a reputable antivirus or anti-spyware software. Therefore, we recommend to have one installed and always keep it up-to-date. If your computer is already infected with Jope, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.

Text presented in Jope ransomware's text file ("_readme.txt"):

ATTENTION!

Don't worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
hxxps://we.tl/t-y7G4t6cSO4
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours.


To get this software you need write on our e-mail:
helpdatarestore@firemail.cc

Reserve e-mail address to contact us:
helpmanager@mail.ch

Your personal ID:
-

Screenshot of files encrypted by Jope (".jope" extension):

Files encrypted by Jope ransomware (.jope extension)

Screenshot of fake Windows update pop-up displayed during the encryption:

Fake Windows pop-up displayed by Jope during the encryption

IMPORTANT NOTE! - As well as encrypting data, ransomware-type infections from the Djvu malware family also add a number of entries to the Windows "hosts" file. The entries contain URLs of various websites, most of which are related to malware removal. This is done to prevent users from accessing malware security websites and seeking help. Our website (PCrisk.com) is also on the list. Removing these entries, however, is simple - you can find detailed instructions in this article (note that, although the steps are shown in the Windows 10 environment, the process is virtually identical on all versions of the Microsoft Windows operating system).

Screenshot of websites added to Windows hosts file:

Tro Ransomware adding websites to Windows Hosts file

There are currently two versions of Djvu ransomware infections: old and new. The old versions were designed to encrypt data by using a hard-coded "offline key" whenever the infected machine had no internet connection or the server was timing out/not responding. Therefore, some victims were able to decrypt data using a tool developed by cyber security researcher, Michael Gillespie, however, since the encryption mechanism has been slightly changed (hence the new version, released in August, 2019), the decrypter no longer works and it is not supported anymore. If your data has been encrypted by an older version, you might be able to restore it with the another tool developed by Emsisoft and Michael Gillespie. It supports a total of 148 Djvu's variants and you can find more information, as well as download link and decryption instructions in Emsisoft's official page.

Screenshot of Djvu decryption tool by Emsisoft and Michael Gillespie:

Djvu ransomware decrypter by Michael Gillespie and Emsisoft

Additionally, Emsisoft is now providing a service that allows to decrypt data (again, only if it was encrypted by Djvu variants released before August, 2019) for those victims who have a pair of the same file before and after the encryption. All victims have to do is upload a pair of original and encrypted file to Emsisoft's Djvu decryption page and download the aforementioned decryption tool (the download link will be provided after uploading files). Note that the file processing may take some time so be patient. It is also worth mentioning that the system must have an Internet connection during the entire decryption process, otherwise it will fail.

Screenshot of Emsisoft's Djvu decryption service page:

Djvu ransomware decryption service by Emsisoft

Jope ransomware removal:

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Jope virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Jope ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Jope ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Jope are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by Jope, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Jope ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove Jope ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Jope virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Jope virus on your mobile device.
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