C.H. Robinson email virus removal guide
What is C.H. Robinson email virus?
One of the most popular ways to distribute malware is to send emails that contain malicious attachments or website links. Once opened, malicious attachments (or files downloaded via website links) install malicious software. Typically, cyber criminals behind such emails pretending to be legitimate companies, organizations. Their emails are disguised as important, official, and encourage recipients to check the attachment (or website) as soon as possible. This particular malspam campaign is used to distribute a banking Trojan called Dridex.
This email is disguised as a letter from C. H. Robinson (a legitimate transport company) regarding adjustments and updates made in invoices that have been sent to a recipient before this email. It says that the adjusted invoices are attached to this email and should be reviewed to process the payment. It also encourages adding the senders' email address as a trusted contact. The C.H. Robinson is a legitimate company that solves logistics problems for companies across the globe. It has nothing to do with this malspam email. As mentioned in the introduction, the file attached to this email ("INV9378971386.xlsm") is used to deliver Dridex banking Trojan. It is known that this malware logs keystrokes/records pressed keys and is used mainly to steal online banking credentials (email addresses, usernames, passwords).
Additionally, Dridex is capable of performing injection attacks to inject malware into the operating system and then execute remote commands or to inject code into a specific program and modify its execution and behavior. Moreover, this malware is difficult to detect: it is capable of evading anti-virus detections. It is also is important to mention that Dridex can be used to steal email, social media, and other accounts as well. In conclusion, users who would have Dridex installed on the operating system could become victims of identity theft, lose access to a number of personal accounts, suffer monetary loss, have problems with browsing safety, online privacy, and other issues. Therefore, it is strongly advisable to avoid opening attachments (or website links) in emails like this one.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Email from C.H. Robinson transport company|
|Attachment(s)||INV9378971386.xlsm (its name may vary)|
|Detection Names||Avast (SNH:Script [Dropper]), BitDefender (Trojan.GenericKD.45699623), ESET-NOD32 (A Variant Of VBA/TrojanDownloader.Agent.VMK), Kaspersky (HEUR:Trojan-Downloader.MSOffice.Agent.gen), Microsoft (TrojanDownloader:O97M/Dridex.ARJ!MTB), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of malspam campaigns are "Zoho Email Virus", "Cobra Industrial Machines Email Virus" and "DHL Failed Delivery Notification Email Virus". What most emails of this type have in common is that they are crafted to look like important letters from legitimate oragnizations, companies or other entities and contain a malicious attachment or website link. Typically, computers are safe until recipients download and open a malicious file. More examples of malware that can be distributed this way are Agent Tesla, Emotet, Ursnif, LokiBot.
How did C.H. Robinson email virus infect my computer?
How to avoid installation of malware?
Do not trust irrelevant emails received from unknown, suspicious senders: leave files attached to them or website links in them unopened. Use Microsoft Office 2010 or never version to open documents that were downloaded from the Internet, especially if they were downloaded from questionable sources. Avoid downloading software or files from unofficial pages, free file-hosting websites, Peer-to-Peer networks (like torrent clients, eMule), third party downloaders, etc. Download software from official pages and using direct download links. Also, do not ever use installers for pirated software or unofficial software activation tools. It is not legal to use them and it can lead to installation of malware. Always activate (and update) software properly: with tools of implemented functions provided by official developers. Make sure to have a reputable antivirus or anti-spyware suite installed on a computer and run virus scans regularly. If you've already opened "C.H. Robinson email virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the C.H. Robinson malspam email:
Subject: Updated Invoice(s) with Adjustment
There was a rate adjustment for one or more invoices you previously received from C.H. Robinson. The adjusted invoices are attached for your review and payment processing.
If you have any questions about the adjustment, please contact your C.H. Robinson representative for assistance.
Customer Notice: Invoice related inquiries will soon come from CHRobinsonAR@chrobinson.com. Please add us to your trusted contacts.
14701 Charlson Road | Eden Prairie, MN 55347
This email was generated by C.H. Robinson Messaging.
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the sender of the e-mail. The sender of the e-mail accepts no liability for any damage caused by any virus transmitted by this email. (IP)
Malicious attachment distributed via C.H. Robinson malspam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is C.H. Robinson email virus?
- STEP 1. Manual removal of Dridex malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.