What is C.H. Robinson email virus?
One of the most popular ways to distribute malware is to send emails that contain malicious attachments or website links. Once opened, malicious attachments (or files downloaded via website links) install malicious software.
Typically, cyber criminals behind such emails claim to be from legitimate companies or organizations. Their emails are disguised as important, official, and encourage recipients to check the attachment (or website) immediately. This particular malspam campaign is used to distribute a banking Trojan called Dridex.
This email is disguised as a message from C. H. Robinson (a legitimate transport company) regarding adjustments and updates made in invoices that have been sent to a recipient prior to this email. It states that the adjusted invoices are attached to the email and should be reviewed to process the payment.
It also encourages adding the senders' email address as a trusted contact. The C.H. Robinson is a legitimate company that solves logistics problems for companies across the globe and has nothing to do with this malspam email. As mentioned, the file attached to this email ("INV9378971386.xlsm") is used to deliver the Dridex banking Trojan.
This malware logs keystrokes (records pressed keys) and is used mainly to steal online banking credentials (email addresses, usernames, passwords).
Additionally, Dridex is capable of performing 'injection attacks' to inject malware into the operating system and then execute remote commands, or to inject code into a specific program and modify its execution and behavior. Moreover, this malware is difficult to detect and is capable of evading anti-virus detections.
Note also that Dridex can steal email, social media, and other accounts.
In conclusion, users with Dridex installed on the operating system could become victims of identity theft, lose access to a number of personal accounts, suffer monetary loss, have problems with browsing safety, online privacy, and encounter other issues.
Therefore, avoid opening attachments (or website links) in these rogue emails.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Email from C.H. Robinson transport company|
|Attachment(s)||INV9378971386.xlsm (its name may vary)|
|Detection Names||Avast (SNH:Script [Dropper]), BitDefender (Trojan.GenericKD.45699623), ESET-NOD32 (A Variant Of VBA/TrojanDownloader.Agent.VMK), Kaspersky (HEUR:Trojan-Downloader.MSOffice.Agent.gen), Microsoft (TrojanDownloader:O97M/Dridex.ARJ!MTB), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
More examples of malspam campaigns are "Zoho Email Virus", "Cobra Industrial Machines Email Virus" and "DHL Failed Delivery Notification Email Virus". Most emails of this type are crafted to look like important messages from legitimate organizations, companies or other entities, and contain a malicious attachment or website link. Typically, computers are safe until recipients download and open the malicious file.
How did C.H. Robinson email virus infect my computer?
The file attached to this email is a malicious Microsoft Excel document named "INV9378971386.xlsm" (its name may vary). It installs Dridex malware after opening and enabling macros commands (after enabling editing/content).
In Microsoft Office versions released prior to 2010, malware download/installation begins when an infectious document is opened, however, newer versions have "Protected View" mode that prevents automatic execution of macros. Instead, users are asked to enable macro commands (i.e., to enable editing/content) and hence infection processes can only be started by manually enabling macros.
How to avoid installation of malware
Do not trust irrelevant emails that have files attached (or contain website links) and are received from unknown, suspicious addresses. Software should not be downloaded or installed through third party downloaders, installers, unofficial pages or other similar sources/tools.
Use only official websites and direct links. Installed software should never be updated or activated with third party, unofficial tools, since they can install malware. Furthermore, it is illegal to use third party tools to activate licensed software.
The only legitimate way to update and activate software is to use tools and functions that are provided by the official developers. Regularly scan your computer with reputable antivirus or anti-spyware software and keep this software up to date.
If you have already opened a "C.H. Robinson email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the C.H. Robinson malspam email:
Subject: Updated Invoice(s) with Adjustment
There was a rate adjustment for one or more invoices you previously received from C.H. Robinson. The adjusted invoices are attached for your review and payment processing.
If you have any questions about the adjustment, please contact your C.H. Robinson representative for assistance.
Customer Notice: Invoice related inquiries will soon come from CHRobinsonAR@chrobinson.com. Please add us to your trusted contacts.
14701 Charlson Road | Eden Prairie, MN 55347
This email was generated by C.H. Robinson Messaging.
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the sender of the e-mail. The sender of the e-mail accepts no liability for any damage caused by any virus transmitted by this email. (IP)
Malicious attachment distributed via C.H. Robinson malspam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is C.H. Robinson email virus?
- STEP 1. Manual removal of Dridex malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.
If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu".
Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.
In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.
These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.