How to remove Polleryou ransomware

Also Known As: Polleryou/Rentyr virus
Distribution: Low
Damage level: Severe

Polleryou ransomware removal instructions

What is Polleryou?

Polleryou (also known as Rentyr) was discovered by S!Ri. This ransomware encrypts victims' files, however, unlike most programs of this type it does not append any extension to filenames. Polleryou changes the desktop wallpaper and creates a ransom message within a text file named "Read-me22.txt". This file contains instructions about how to contact Polleryou's developers and pay the ransom (i.e., to purchase a decryption tool from them).

The ransom message (in English and Russian) states that Polleryou encrypts all files (photos, videos, audios, documents, etc.) and it is impossible to decrypt them without a specific decryption tool, which can be purchased from the developers for $100. Victims must pay the ransom in Bitcoins by transferring it to a BTC wallet provided and then contact the cyber criminals via polleryou1@ctemplar.com or decrypter0203@gmail.com. It is stated that the ransom must be paid within two days of encryption, since, on the third day, decryption becomes impossible. There are currently no other tools that can decrypt files compromised by Polleryou. Therefore, only Polleryou developers have the correct decryption tool. Despite this, never trust these people, since they are unlikely to send any tools, even victims pay the ransom. People who pay are scammed. In most cases, the only way to recover files without these tools is to restore file from a backup. Note that files remain encrypted even after removal of ransomware - uninstalling ransomware from the operating system simply prevents it from causing further encryption.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Polleryou decrypt instructions (Read-me22.txt)

There are many other ransomware-type programs on the internet. Some examples are Prometey, SDfghjkl and Iwanttits. Typically, software of this type prevents victims from accessing their files without specific tools from the developers. Generally, victims are provided with instructions about how to purchase tools and contact cyber criminals in ransom messages. Main variables are usually size of ransom and cryptographic algorithm (symmetric or asymmetric) that ransomware uses to encrypt files. Files can only be recovered without tools from cyber criminals in rare cases when the ransomware contains bugs/flaws or other vulnerabilities. The only other option is to restore them from a backup. Therefore, maintain backups on remote servers (such as Cloud) or unplugged storage devices.

How did ransomware infect my computer?

In most cases cyber criminals proliferate malware through Trojans, spam campaigns (emails), untrusted software download channels, unofficial activation ('cracking') tools and fake software updaters. Trojans are malicious programs that can do damage to the operating system only if they are already installed. They then infect systems with other malicious programs, including ransomware. Spam campaigns are used to proliferate malicious programs via attachments or website links. Cyber criminals send emails with malicious files attached (or web links that download malicious files) and hope that someone will open the attachment or downloaded file. Some examples of files that they usually attach are Microsoft Office documents, executable files (.exe), archive files (like RAR, ZIP), JavaScript files and PDF documents. If opened, the attachments or downloaded files install ransomware or other high-risk malware. Operating systems also can be infected through dubious download sources and tools. For example, Peer-to-Peer networks (torrent clients, eMule), third party downloaders, unofficial websites, free file hosting websites, freeware download pages and other similar sources. Typically, cyber criminals upload malicious files that are disguised as legitimate and harmless and wait for someone to download and open them. Various unofficial activation ('cracking') tools supposedly bypass activation of licensed software, however, they can infect systems with malware. These tools are designed by cyber criminals and install malware, rather than activating licensed programs. Fake software updaters usually infect systems by installing malicious software rather than updating installed programs, or by exploiting bugs/flaws of outdated software.

Threat Summary:
Name Polleryou/Rentyr virus
Threat Type Ransomware, Crypto Virus, Files locker.
Ransom Demand Message Read-me22.txt and desktop wallpaper
Ransom Amount $100 in Bitcoins
BTC Wallet Addresses bc1qwctedyrzga4kj2v6jy5nru5ajxh0nptsx7jrzu and bc1q2ehqchyuw4hgaz2mmg78mnegusw6nnxvswrlhw
Cyber Criminal Contact polleryou1@ctemplar.com, decrypter0203@gmail.com
Detection Names Avast (FileRepMalware), BitDefender (Gen:Variant.Barys.53380), ESET-NOD32 (A Variant Of MSIL/Filecoder.FU), Microsoft (Trojan:Win32/Occamy.C), Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Additional Information This ransomware does not change extensions of encrypted files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

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How to protect yourself from ransomware infections

Do not open emails (or associated contents) received from unknown/suspicious addresses, especially if they seem irrelevant and/or contain website links or attachments. These emails are often sent by cyber criminals who seek to trick recipients into installing malicious software. Installed software must be updated through implemented functions or tools that are designed/provided by official developers. Avoid third party tools. The same applies to software activation. Note that it is illegal to activate programs with third party ('cracking') tools. Files and programs should be downloaded from official websites, since other sources and tools (mentioned above) can proliferate malicious programs/files. Scan operating systems regularly for threats with reputable antivirus or anti-spyware software. Ensure that this software is up to date. If your computer is already infected with Polleryou, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.

Text presented in Polleryou ransomware text file ("Read-me22.txt"):

All your files have been encrypted
Photos, documents, videos, music and other
And shadow copies of files were deleted, so it is impossible to restore them with special programs and contacting specialists
Only we have a decoder
If you want to quickly return your files, you will have to pay us $100.
You have 2 days from the moment of encryption to pay $100 (which is approximately equal to 0.011 BITCOIN)
On day 3, the decryption will become impossible, alas. And you will lose your files forever!
Transfer the required amount to this BTC wallet
bc1qwctedyrzga4kj2v6jy5nru5ajxh0nptsx7jrzu
or this
bc1q2ehqchyuw4hgaz2mmg78mnegusw6nnxvswrlhw
What is BITCOIN, you can find out here, insert the link in the address bar of your browser:
https://en.wikipedia.org/wiki/Bitcoin
How to buy BITCOIN, see here: hxxps://www.youtube.com/watch?v=eXqQt5nR7gk
After payment write to the mail: polleryou1@ctemplar.com or decrypter0203@gmail.com
indicating the time of payment and we will send you the decoder.
And remember, you only have 2 days to pay.


Все ваши файлы были зашифрованы
Фотографии, документы, видео, музыка и другое
А теневые копии файлов были удалены, поэтому восстановить их специальными программами и обращенимя к специалистам - невозможно
Только у нас есть дешифратор
Если вы хотите быстро вернуть свои файлы, вам придется заплатить нам 100$.
У вас есть 2 дня с момента шифрования чтобы заплатить 100$ (что приблизительно равняется 0,011 BITCOIN).
На 3 день расшифровка станет невозможной, увы. И вы навсегда потеряете свои файлы!
Переведите нужную сумму на этот BTC кошелек
bc1qwctedyrzga4kj2v6jy5nru5ajxh0nptsx7jrzu
или этот
bc1q2ehqchyuw4hgaz2mmg78mnegusw6nnxvswrlhw
Что такое BITCOIN, вы можете узнать здесь, вставьте ссылку в адресную строку вашего браузера:
https://ru.wikipedia.org/wiki/%D0%91%D0%B8%D1%82%D0%BA%D0%BE%D0%B9%D0%BD
Как купить BITCOIN, смотрите здесь: hxxps://www.youtube.com/watch?v=iUfvsCLhTMU
После оплаты пишите на почту: polleryou1@ctemplar.com или decrypter0203@gmail.com
Указывая время платежа и мы отправим вам дешифратор
И помните, у вас только 2 дня на оплату

Screenshot of Polleryou desktop wallpaper:

Polleryou  ransomware wallpaper

Screenshot of files encrypted by Polleryou:

Files encrypted by Polleryou ransomware

Polleryou ransomware removal:

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Quick menu:

Reporting ransomware to authorities:

If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cyber crime and potentially assist in prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cyber security centers and information on why you should report ransomware attacks, read this article.

List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: Disconnecting computer from the Internet (step 1)

Click the "Change adapter settings" option in the upper-left corner of the window: Disconnecting computer from the Internet (step 2)

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". Disconnecting computer from the Internet (step 3)

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device and select "Eject": Ejecting external storage devices

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

Identify ransomware-type infection (step 1)

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

Identify ransomware-type infection (step 2)

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

Identify ransomware-type infection (step 3)

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Identify ransomware-type infection (step 4)

Example 2 (.iso [Phobos] ransomware):

Identify ransomware-type infection (step 5)

If your data happens to be encrypted by a ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, ransom message title, file extension, provided contact emails, cryptowallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cyber criminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Searching for ransomware decryption tools in nomoreransom.org website

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.

Step 1: Perform a scan.

Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise the application's scanning capabilities will be restricted.

Recuva data recovery tool wizard

Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundreds gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:

Recuva data recovery tool scan time

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:

Recuva data recovery tool recovering data

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all necessary information on Microsoft's documentation web page.

Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.

We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.

You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.

The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.

OneDrive comes with 5 GB of free storage out of the box, with additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.

Creating a data backup:

The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive

Step 1: Choose the files/folders you want to backup.

Click the OneDrive icon in the taskbar

Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.

Select Help & Settings and click Settings

Click Help & Settings and then select Settings from the drop-down menu.

Select the Backup tab and click Manage backup

Go to the Backup tab and click Manage backup.

Select folders to backup and click Start backup

In this menu, you can choose to backup the Desktop and all of the file on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.

Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.

To add folders and files not in the locations shown above, you have to add them manually.

Select a file manually and copy it

Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.

Paste the copied file in the OneDrive folder to create a backup

Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.

File statuses in OneDrive folder

All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive, and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available on only on OneDrive. The sync icon indicates that the file is currently syncing.

Click Help & Settings and click View Online

To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.

Click the Settings cog and click Options

Step 2: Restore corrupted files.

OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.

Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guides you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.

If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:

restore-your-onedrive

1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.

If you're signed in with a work or school account,  click the Settings cog at the top of the page. Then, click Restore your OneDrive.

2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.

3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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