Polleryou ransomware removal instructions
What is Polleryou?
Polleryou (also known as Rentyr) was discovered by S!Ri. This ransomware encrypts victim's files, however, unlike most programs of this type it does not append any extension to their filenames. Polleryou changes victim's desktop wallpaper and creates a ransom note, a text file named "Read-me22.txt". This file contains instructions on how to contact Polleryou's developers and pay them a ransom (purchase a decryption tool from them).
As stated in the ransom note (which is written in both English and Russian languages), Polleryou encrypts all files (photos, videos, audios, documents, etc.) and it is impossible to decrypt them without a particular decryption tool that can be purchased from its developers for $100. Victims have to pay a ransom in Bitcoins by transferring it to a provided BTC wallet and then contact cyber criminals via firstname.lastname@example.org or email@example.com. It is stated that a ransom must be paid in two days after encryption because on the third day decryption will become impossible. There are no other tools that could decrypt files encrypted by Polleryou, at least not at the moment. It means that Polleryou's developers are the only ones who have the right decryption tool. However, they should not be trusted, it is very likely that they will not send that tool even if victims will pay them a ransom. It is common that victims who pay a ransom get scammed. In most cases the only way to recover files without having to use tools that usually can be provided only by cyber criminals is to restore them from a backup. It is worthwhile to mention that files remain encrypted even after removal of ransomware. By uninstalling ransomware from the operating system victims only prevent it from causing further encryptions.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
There are many other ransomware-type programs, some examples are Prometey, SDfghjkl and Iwanttits. Typically, software of this type is designed to make sure that victims could not access their files without having to decrypt them with tools that can be provided only by its developers fist. As a rule, victims are provided with instructions on how to purchase them (and/or contact cyber criminals) in a created and/or displayed ransom note. Two main variables usually are size of a ransom and cryptographic algorithm (symmetric or asymmetric) that ransomware uses to encrypt files. In most cases files can be decrypted without tools that can be purchased from cyber criminals only if ransomware has some bugs, flaws, or other vulnerabilities. Unfortunately, it does not happen often and victims can recover files for free only by restoring them from a backup. That is why it is important to have data backed up and store it on a remote server like Cloud and/or unplugged storage device.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Ransom Demanding Message||Read-me22.txt and desktop wallpaper|
|Ransom Amount||$100 in Bitcoins|
|BTC Wallet Addresses||bc1qwctedyrzga4kj2v6jy5nru5ajxh0nptsx7jrzu and bc1q2ehqchyuw4hgaz2mmg78mnegusw6nnxvswrlhw|
|Cyber Criminal Contactfirstname.lastname@example.org, email@example.com|
|Detection Names||Avast (FileRepMalware), BitDefender (Gen:Variant.Barys.53380), ESET-NOD32 (A Variant Of MSIL/Filecoder.FU), Microsoft (Trojan:Win32/Occamy.C), Full List Of Detections (VirusTotal)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Additional Information||This ransomware does not change extensions of encrypted files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate Polleryou/Rentyr virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
If an email is received from unknown, suspicious address, it is irrelevant and contains some website links or attachment, then its contents should not be opened. Quite often such emails are sent by cyber criminals who seek to trick recipients into installing malicious software. Installed software must be updated through implemented functions and/or tools that are designed/provided by official developers. None of the third party tools should be used for that. The same applies to software activation. Besides, it is not legal to activate programs with various third party ('cracking') tools. Files and programs should be downloaded from official websites, other sources, tools that are mentioned in the paragraph above can be (and often are) used to spread malicious programs (files). Operating system should be scanned for threats with a reputable antivirus or anti-spyware software and it should be done regularly. Also, it is important to make sure that installed software of this type is always up-to-date. If your computer is already infected with Polleryou, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in Polleryou ransomware's text file ("Read-me22.txt"):
All your files have been encrypted
Photos, documents, videos, music and other
And shadow copies of files were deleted, so it is impossible to restore them with special programs and contacting specialists
Only we have a decoder
If you want to quickly return your files, you will have to pay us $100.
You have 2 days from the moment of encryption to pay $100 (which is approximately equal to 0.011 BITCOIN)
On day 3, the decryption will become impossible, alas. And you will lose your files forever!
Transfer the required amount to this BTC wallet
What is BITCOIN, you can find out here, insert the link in the address bar of your browser:
How to buy BITCOIN, see here: hxxps://www.youtube.com/watch?v=eXqQt5nR7gk
After payment write to the mail: firstname.lastname@example.org or email@example.com
indicating the time of payment and we will send you the decoder.
And remember, you only have 2 days to pay.
Все ваши файлы были зашифрованы
Фотографии, документы, видео, музыка и другое
А теневые копии файлов были удалены, поэтому восстановить их специальными программами и обращенимя к специалистам - невозможно
Только у нас есть дешифратор
Если вы хотите быстро вернуть свои файлы, вам придется заплатить нам 100$.
У вас есть 2 дня с момента шифрования чтобы заплатить 100$ (что приблизительно равняется 0,011 BITCOIN).
На 3 день расшифровка станет невозможной, увы. И вы навсегда потеряете свои файлы!
Переведите нужную сумму на этот BTC кошелек
Что такое BITCOIN, вы можете узнать здесь, вставьте ссылку в адресную строку вашего браузера:
Как купить BITCOIN, смотрите здесь: hxxps://www.youtube.com/watch?v=iUfvsCLhTMU
После оплаты пишите на почту: firstname.lastname@example.org или email@example.com
Указывая время платежа и мы отправим вам дешифратор
И помните, у вас только 2 дня на оплату
Screenshot of Polleryou's desktop wallpaper:
Screenshot of files encrypted by Polleryou:
Polleryou ransomware removal:
Instant automatic removal of Polleryou/Rentyr virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Polleryou/Rentyr virus. Download it by clicking the button below:
- What is Polleryou?
- STEP 1. Polleryou virus removal using safe mode with networking.
- STEP 2. Polleryou ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Polleryou virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Polleryou ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Polleryou ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Polleryou are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Polleryou ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Polleryou ransomware: