Mango (.mango) ransomware virus – removal and decryption options
Written by Tomas Meskauskas on (updated)
What kind of malware is Mango?
Mango ransomware is a malicious program discovered by our researchers during a routine inspection of new submissions to the VirusTotal platform. This malware is part of the Phobos ransomware family. Mango operates by encrypting files to demand payment for its decryption.
After we launched a sample of this ransomware on our test machine, it encrypted files and altered their filenames. Initial titles were appended with a unique ID assigned to the victim, the cyber criminal's email address, and a ".mango" extension. For example, a file originally named "1.jpg" appeared as "1.jpg.id[9ECFA84E-3316].[duckjahana@onionmail.com].mango".
Following the completion of the encryption process, two ransom notes were created. One was displayed in a pop-up window titled "info.hta", and another was a text file named "info.txt"; these files were dropped onto the desktop and into all encrypted directories.
Screenshot of files encrypted by Mango ransomware:
Ransom note overview
The message in the text file states that the inaccessible files have been encrypted. It urges the victim to contact the attackers for data decryption.
The pop-up expands upon the ransomware infection. It clarifies that file recovery will require paying a ransom, the size of which will supposedly depend on how quickly the cyber criminals are contacted. The payment will have to be made in Bitcoin cryptocurrency.
Prior to meeting the ransom demands, the victim can test decryption on three affected files (within certain specifications). The victim is warned against modifying the locked files, using third-party decryption tools, and seeking aid from third-parties.
Mango ransomware overview
As mentioned in the introduction, Mango belongs to the Phobos family. Programs that are part of this group are sophisticated malware. They avoid rendering infected systems nonoperational by leaving critical files unencrypted. Phobos ransomware encrypts both local and network-shared files.
As files that are opened/active (e.g., in text file readers, database programs, etc.) might get exempted from the encryption by being considered "in use", the ransomware terminates the associated processes to prevent exemption.
Phobos programs attempt to diminish the chances of double encryption by leaving unaffected the files locked by other ransomware. However, this mechanism is not without flaws, as it follows a predetermined ransomware list which is not and cannot be all-encompassing.
To prevent data recovery, this malware also deletes the Volume Shadow Copies. Phobos has a feature that allows it to collect geolocation data and use it to determine whether to proceed with the encryption (e.g., avoid weak economy regions, attack victims based on geopolitical reasons, etc.).
Additionally, these ransomware-type programs utilize several persistence-ensuring techniques. Phobos programs copy themselves to the %LOCALAPPDATA% path and register them with specific Run keys. This ransomware is also capable of auto-starting following system reboots.
Based on our considerable experience researching this malware class, we can conclude that decryption is rarely possible without the attackers' interference. The rare exceptions are cases involving severely flawed ransomware.
Furthermore, despite meeting the ransom demands – victims commonly do not receive the promised decryption tools. Hence, we strongly advise against it since data recovery is not guaranteed, and paying also supports this criminal activity.
Removing Mango ransomware from the operating system will prevent it from further encryptions. Unfortunately, removal will not restore already compromised files. The only solution is to recover the data from a backup (if one was made prior and is stored elsewhere).
The general advice for ensuring file safety is to keep backups in multiple different locations, such as remote servers, unplugged storage devices, and others.
Ransomware examples
We have analyzed thousands of ransomware-type programs; Cdtt, Cdpo, 2700, and SomeOrdinaryGamers Mutahar are merely some of our latest finds. Despite their nearly identical mode of operation, these malicious programs have two major differences between them.
Ransomware can use different cryptographic algorithms (symmetric or asymmetric) to encrypt data. Ransoms can vary drastically – from three to eight digits (in USD) – depending on the intended victim (i.e., home user vs. large entity).
How did ransomware infect my computer?
Phobos ransomware-type programs typically infect devices via exploitable RDP (Remote Desktop Protocol) services. The infection is often facilitated through brute-force and dictionary attacks. Following infiltration, these programs disable the firewall. It is noteworthy that other infection processes and distribution techniques are not unlikely.
Generally, malware (ransomware included) is spread by employing phishing and social engineering techniques. It is common for malicious software to be disguised as or bundled with ordinary program/media files. They come in various formats, e.g., executables (.exe, .run, etc.), archives (ZIP, RAR, etc.), documents (Microsoft Office, Microsoft OneNote, PDF, etc.), JavaScript, and so forth.
The most widely used proliferation methods include: drive-by (stealthy/deceptive) downloads, untrustworthy download sources (e.g., freeware and third-party websites, Peer-to-Peer sharing networks, etc.), malicious attachments or links in spam emails/messages, online scams, malvertising, illegal software activation tools ("cracks"), and fake updates.
What is more, some malicious programs can self-spread through local networks and removable storage devices (e.g., external hard drives, USB flash drives, etc.).
| Name | Mango virus |
| Threat Type | Ransomware, Crypto Virus, Files locker |
| Encrypted Files Extension | .mango (files are also appended with a unique ID and the cyber criminal's email) |
| Ransom Demanding Message | info.hta, info.txt |
| Free Decryptor Available? | No |
| Cyber Criminal Contact | duckjahana@onionmail.com, santafun@email.tg, @santasupp (Telegram) |
| Detection Names | Avast (Win32:Phobos-D [Ransom]), Combo Cleaner (Trojan.Ransom.PHU), ESET-NOD32 (A Variant Of Win32/Filecoder.Phobos.C), Kaspersky (HEUR:Trojan-Ransom.Win32.Phobos.vho), Microsoft (Ransom:Win32/Phobos.PM), Full List Of Detections (VirusTotal) |
| Symptoms | Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files. |
| Distribution methods | Infected email attachments (macros), torrent websites, malicious ads. |
| Damage | All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
How to protect yourself from ransomware infections?
We highly recommend complying with safe computing practices, including strong credential management. It is essential to download only from official and verified channels. Another recommendation is to activate and update software using legitimate functions/tools, as illegal activation ("cracking") tools and third-party updaters can contain malware.
We also advise being cautious while browsing since fake and malicious online content usually appears genuine and harmless. Vigilance must be extended to incoming emails, PMs/DMs, SMSes, and other messages. Attachments or links present in suspect mail must not be opened, as they can be infectious.
We must emphasize the importance of having a reputable anti-virus installed and kept updated. Security programs must be used to run regular system scans and to remove detected threats and issues. If your computer is already infected with Mango, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this ransomware.
Screenshot of Mango ransomware's pop-up window ("info.hta"):
Text presented in this message:
All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail: duckjahana@onionmail.com
Write this ID in the title of your message -
Or text in the messenger Telegram: @santasupp
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 3 files for free decryption. The total size of files must be less than 4Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price.
hxxps://localbitcoins.com/buy_bitcoins
Also you can find other places to buy Bitcoins and beginners guide here:
hxxp://www.coindesk.com/information/how-can-i-buy-bitcoins/
Attention!
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
Screenshot of Mango's text file ("info.txt"):
Text presented in this file:
!!!All of your files are encrypted!!!
To decrypt them send e-mail to this address: duckjahana@onionmail.com
Our online operator is available in the messenger Telegram: @santasupp
Video showing how to remove Mango ransomware using Combo Cleaner:
Mango ransomware removal:
Instant automatic malware removal:
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Video suggesting what steps should be taken in case of a ransomware infection:
Quick menu:
- What is Mango virus?
- STEP 1. Reporting ransomware to authorities.
- STEP 2. Isolating the infected device.
- STEP 3. Identifying the ransomware infection.
- STEP 4. Searching for ransomware decryption tools.
- STEP 5. Restoring files with data recovery tools.
- STEP 6. Creating data backups.
If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.
List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):
USA - Internet Crime Complaint Centre IC3
United Kingdom - Action Fraud
Spain - Policía Nacional
France - Ministère de l'Intérieur
Germany - Polizei
Italy - Polizia di Stato
The Netherlands - Politie
Poland - Policja
Portugal - Polícia Judiciária
Isolating the infected device:
Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.
Step 1: Disconnect from the internet.
The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:
Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: 
Click the "Change adapter settings" option in the upper-left corner of the window: 
Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". 
Step 2: Unplug all storage devices.
As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:
Navigate to "My Computer", right-click on each connected device, and select "Eject": 
Step 3: Log-out of cloud storage accounts.
Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.
Identify the ransomware infection:
To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).
This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).
Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).
This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.
One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).
The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.
Example 1 (Qewe [Stop/Djvu] ransomware):
Example 2 (.iso [Phobos] ransomware):
If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).
Search for ransomware decryption tools:
Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.
Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.
Restore files with data recovery tools:
Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.
Step 1: Perform a scan.
Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.
Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:
Step 2: Recover data.
Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:
Create data backups:
Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.
Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.
Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.
We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.
You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.
The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.
OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.
Creating a data backup:
The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive
Step 1: Choose the files/folders you want to backup.
Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.
Click Help & Settings and then select Settings from the drop-down menu.
Go to the Backup tab and click Manage backup.
In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.
Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.
To add folders and files, not in the locations shown above, you have to add them manually.
Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.
Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.
All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.
To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.
Step 2: Restore corrupted files.
OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.
Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.
If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:
1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.
If you're signed in with a work or school account, click the Settings cog at the top of the page. Then, click Restore your OneDrive.
2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.
3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.
The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.
Frequently Asked Questions (FAQ)
How was my computer hacked and how did hackers encrypt my files?
Mango is part of the Phobos ransomware family. Programs of this group typically infect systems via vulnerable RDP services by relying on brute-force and dictionary attacks. However, other methods are not unlikely.
Oftentimes, victims themselves open ransomware executables since they are typically presented as regular software/media files. Ransomware is primarily spread via drive-by downloads, dubious download sources, spam mail, online scams, illegal software activation tools ("cracks"), and fake updates.
How to open ".mango" files?
Continued file usage necessitates decryption. In other words, encrypted data cannot be opened/used unless it is decrypted.
Where should I look for free decryption tools for Mango ransomware?
If you have experienced a ransomware attack, we advise you to check out the No More Ransom project website (more information above).
I can pay you a lot of money, can you decrypt files for me?
We do not provide services of this kind. Aside from cases involving deeply flawed ransomware, data recovery is usually impossible without the attackers' interference. Therefore, third-parties offering paid decryption are often scams or middlemen services between victims and criminals.
Will Combo Cleaner help me remove Mango ransomware?
Yes, Combo Cleaner is capable of scanning devices and eliminating active ransomware infections. Keep in mind that while using anti-virus software is the first step in ransomware recovery, security programs cannot restore encrypted files.
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